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Ratings and Reviews 0 Ratings
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What is Videoly?
Videoly expertly incorporates high-quality product videos into e-commerce sites, significantly improving the shopping journey while increasing sales figures. By leveraging captivating video content, retailers can offer customers the immersive experience they desire, which in turn aids in their decision-making process. In today’s market, where consumers demand enjoyable and educational online experiences, video content proves to be a powerful tool that closely resembles the in-store shopping atmosphere, thereby boosting consumer confidence when they opt to hit the “add-to-cart” button. Studies show that a significant 72% of consumers prefer to learn about products or services via video, and sites that feature such content witness users spending an impressive 88% more time browsing. Additionally, 64% of shoppers express a greater likelihood of making a purchase after watching a product-related video. Videoly transforms the online retail sector by identifying, curating, and automatically embedding crucial videos that enhance conversions, foster engagement, and provide social proof. Moreover, Videoly simplifies the video distribution process for brands, ensuring that their product videos are seamlessly connected to the appropriate pages of their retail partners. This innovative strategy enables both retailers and brands to optimize their video marketing strategies effectively, ultimately leading to greater customer satisfaction and increased revenue. In this way, Videoly not only supports sales growth but also enriches the overall digital shopping experience.
What is ServEngage?
ServEngage, a cutting-edge video engagement platform created by Servion, streamlines the interaction between customers and businesses throughout their service journey, whether via a website, mobile app, or kiosk. Users can initiate a video session effortlessly with a single click from any device that has internet access, such as laptops, smartphones, tablets, and smartwatches. This adaptable solution integrates smoothly with existing contact center frameworks and digital communication platforms, including websites, chatbots, mobile applications, email, and popular messaging services like Facebook Messenger, WhatsApp, and SMS, thanks to its open APIs and SDKs. By complementing and enhancing current technologies and workflows, ServEngage significantly enriches customer interactions through video engagement with the brand. The platform not only equips agents to offer visual assistance but also provides personalized support, minimizes the necessity for travel, and improves Net Promoter Score (NPS) with its extensive feature set, ultimately ensuring a more gratifying service experience for users. In essence, ServEngage revolutionizes organizational customer connections, making the process of engagement not only more efficient but also more enjoyable for all parties involved, thereby fostering stronger relationships.
Integrations Supported
Acqueon
Amazon Connect
Avaya Aura
Webex Contact Center
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Videoly
Date Founded
2014
Company Location
Finland
Company Website
videoly.co
Company Facts
Organization Name
Servion Global Solutions
Date Founded
1995
Company Location
India
Company Website
servion.com/solutions/video-engagement/
Categories and Features
Video Marketing
Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing
Categories and Features
Video Marketing
Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing