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What is Videoly?

Videoly expertly incorporates high-quality product videos into e-commerce sites, significantly improving the shopping journey while increasing sales figures. By leveraging captivating video content, retailers can offer customers the immersive experience they desire, which in turn aids in their decision-making process. In today’s market, where consumers demand enjoyable and educational online experiences, video content proves to be a powerful tool that closely resembles the in-store shopping atmosphere, thereby boosting consumer confidence when they opt to hit the “add-to-cart” button. Studies show that a significant 72% of consumers prefer to learn about products or services via video, and sites that feature such content witness users spending an impressive 88% more time browsing. Additionally, 64% of shoppers express a greater likelihood of making a purchase after watching a product-related video. Videoly transforms the online retail sector by identifying, curating, and automatically embedding crucial videos that enhance conversions, foster engagement, and provide social proof. Moreover, Videoly simplifies the video distribution process for brands, ensuring that their product videos are seamlessly connected to the appropriate pages of their retail partners. This innovative strategy enables both retailers and brands to optimize their video marketing strategies effectively, ultimately leading to greater customer satisfaction and increased revenue. In this way, Videoly not only supports sales growth but also enriches the overall digital shopping experience.

What is ServEngage?

ServEngage, a cutting-edge video engagement platform created by Servion, streamlines the interaction between customers and businesses throughout their service journey, whether via a website, mobile app, or kiosk. Users can initiate a video session effortlessly with a single click from any device that has internet access, such as laptops, smartphones, tablets, and smartwatches. This adaptable solution integrates smoothly with existing contact center frameworks and digital communication platforms, including websites, chatbots, mobile applications, email, and popular messaging services like Facebook Messenger, WhatsApp, and SMS, thanks to its open APIs and SDKs. By complementing and enhancing current technologies and workflows, ServEngage significantly enriches customer interactions through video engagement with the brand. The platform not only equips agents to offer visual assistance but also provides personalized support, minimizes the necessity for travel, and improves Net Promoter Score (NPS) with its extensive feature set, ultimately ensuring a more gratifying service experience for users. In essence, ServEngage revolutionizes organizational customer connections, making the process of engagement not only more efficient but also more enjoyable for all parties involved, thereby fostering stronger relationships.

Media

Media

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Webex Contact Center

Integrations Supported

Acqueon
Amazon Connect
Avaya Aura
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Videoly

Date Founded

2014

Company Location

Finland

Company Website

videoly.co

Company Facts

Organization Name

Servion Global Solutions

Date Founded

1995

Company Location

India

Company Website

servion.com/solutions/video-engagement/

Categories and Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Categories and Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

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