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Ratings and Reviews 0 Ratings
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What is Vidora Cortex?
Developing internal Machine Learning Pipelines can often prove to be expensive and may take longer than anticipated. According to statistics from Gartner, over 80% of AI projects are likely to fail. Cortex accelerates the process for teams to implement machine learning solutions faster than other methods, effectively harnessing data to drive business outcomes.
Now, every team has the capability to generate their own AI predictions without the need for hiring specialized personnel or building expensive infrastructures. With Cortex, users can leverage their existing data to make predictions, all through an intuitive web interface that democratizes data science across the organization.
By automating the transformation of raw data into Machine Learning Pipelines, Cortex removes the most challenging and time-consuming elements associated with AI development. These predictions are not only precise but also consistently refreshed, as Cortex continuously integrates new data and autonomously updates the underlying model, eliminating the need for manual intervention and ensuring that teams always have access to the latest insights. As a result, organizations can become more agile and responsive to ever-changing market demands.
What is Infosys Cortex?
Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.
Integrations Supported
XTEL AI
Adobe Analytics
Amazon Web Services (AWS)
Ascend
Google Cloud Platform
Microsoft Azure
MoEngage
Salesforce
Salesforce Marketing Cloud
Segment
Integrations Supported
XTEL AI
Adobe Analytics
Amazon Web Services (AWS)
Ascend
Google Cloud Platform
Microsoft Azure
MoEngage
Salesforce
Salesforce Marketing Cloud
Segment
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vidora
Date Founded
2013
Company Location
United States
Company Website
vidora.com
Company Facts
Organization Name
Infosys
Date Founded
1981
Company Location
India
Company Website
www.infosys.com/products-and-platforms/cortex.html
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics