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What is Vidora Cortex?

Developing internal Machine Learning Pipelines can often prove to be expensive and may take longer than anticipated. According to statistics from Gartner, over 80% of AI projects are likely to fail. Cortex accelerates the process for teams to implement machine learning solutions faster than other methods, effectively harnessing data to drive business outcomes. Now, every team has the capability to generate their own AI predictions without the need for hiring specialized personnel or building expensive infrastructures. With Cortex, users can leverage their existing data to make predictions, all through an intuitive web interface that democratizes data science across the organization. By automating the transformation of raw data into Machine Learning Pipelines, Cortex removes the most challenging and time-consuming elements associated with AI development. These predictions are not only precise but also consistently refreshed, as Cortex continuously integrates new data and autonomously updates the underlying model, eliminating the need for manual intervention and ensuring that teams always have access to the latest insights. As a result, organizations can become more agile and responsive to ever-changing market demands.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

Adobe Analytics
Amazon Web Services (AWS)
Ascend
Google Cloud Platform
Microsoft Azure
MoEngage
Salesforce
Salesforce Agentforce Marketing
Segment
Snowflake
Tableau
Zephr

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Vidora

Date Founded

2013

Company Location

United States

Company Website

vidora.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Machine Learning

Not specified

Predictive Analytics

Not specified

Categories and Features

AI Call Center

Not specified

Call Center

Not specified

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