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What is Vidra?

Sell effortlessly both online and in physical stores! Elevate your business, increase profits, and reclaim precious time with our comprehensive platform that integrates sales, marketplaces, payment processing, and shipping solutions. Focus on your passions while we handle the rest, allowing you to build and grow your e-commerce presence seamlessly. You can easily launch your online store by choosing from a wide selection of themes, customizing it to fit your brand, and starting to sell right away. In just seconds, generate and print shipping labels for your orders with ease. Expand your revenue streams by effectively managing sales on Amazon, eBay, and numerous other marketplaces. With our user-friendly pre-designed themes, creating your online store requires no technical skills or design knowledge! Explore new sales avenues to boost your income while selling effortlessly on platforms like Amazon and eBay, without the stress of hitting sales caps. Our platform allows you to manage shipments from different sales channels all in one place, selecting the most economical shipping methods and potentially saving up to 70%—all without needing separate contracts with shipping carriers. Streamline your business operations and dedicate your attention to what genuinely drives your success and growth. This is the perfect way to maximize efficiency and elevate your brand to new heights!

What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

Media

Media

Integrations Supported

eBay
Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce

Integrations Supported

eBay
Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$27 per month
Free Trial Offered?
Free Version

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vidra

Date Founded

2019

Company Location

Italy

Company Website

www.vidra.com

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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