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What is ViewPoint?

Capture Real Feelings. Inspire Real Action. At ViewPoint, we make it easy to turn genuine, in-the-moment experiences into insights you can act on. Our smiley face surveys capture how people really feel, right there and then — giving you instant clarity and the confidence to improve what matters most. Designed to encourage honest, effortless participation, our fully customisable feedback kiosks and online options invite everyone to share their views with a simple tap or scan. Every interaction helps build a clearer picture of satisfaction across your organisation. With research showing that 86% of consumers are willing to spend more for a great experience, understanding how your customers and teams feel has never been more valuable. Our solutions give you the tools to listen, respond, and keep your promise of outstanding service front and centre.

What is Crazy Egg?

Effortlessly enhance your website with robust tools aimed at improving user experience. Discover valuable insights into the customer journey through features such as Snapshots, Heatmaps, and Recordings. Our user-friendly visual reports and comprehensive session recordings offer a transparent view of your visitors' pathways, exposing their starting points, navigation decisions, and areas of confusion—enabling you to confidently make design adjustments. Armed with this knowledge, you can make informed, data-driven choices that will positively impact your revenue over time. With Crazy Egg's A/B Testing, you can be assured that the changes you implement regarding content placement, colors, images, or text are the best strategies for converting more visitors into loyal customers. Additionally, you can easily create or modify content without relying on a developer! Our intuitive editing tools allow you to change styles like colors and fonts or even remove specific elements entirely. Once you’re pleased with the modifications, publishing them to your website is a breeze. We are committed to helping you optimize what’s effective, fix what’s lacking, and explore innovative ideas to fuel your success. By consistently enhancing your online presence, you will provide an improved experience for your visitors while also staying ahead in the competitive landscape. Ultimately, this approach will not only boost user satisfaction but also contribute positively to your overall business growth.

Media

Media

Integrations Supported

ALMobile
Aimsio
Buddy Punch
Longview Transfer Pricing

Integrations Supported

AccessOwl
AgencyPlatform
Bitium
Drupal
Freshpaint
FuseCommander
Nekton.ai
Optimizely One
Rippling
SEATEXT AI
Shopify
Sitejet
Squarespace
SurveyMonkey Enterprise
TrustCommander
WordPress

API Availability

Has API

API Availability

Pricing Information

£75

Pricing Information

$24 per month
Billed annually
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ViewPoint Feedback

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

Crazy Egg

Date Founded

2006

Company Location

United States

Company Website

www.crazyegg.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

AB Testing

Campaign Segmentation
Funnel Analysis
Heatmaps
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Test Scheduling
Visual Editor

Conversion Tracking

Not specified

Customer Feedback

Not specified

eCommerce Analytics

Not specified

eCommerce Tools

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
For Sales
Radial Mapping
Website Analytics

Marketing Analytics

Campaign Management
Dashboard
Website Analytics

Session Replay

Not specified

Usability Testing

Not specified

Web Analytics

Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Time on Site Tracking
User Interaction Tracking

Website Optimization Tools

Content Management
Performance Metrics
Problem Area Alerts

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