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What is ViewPoint?

Transforming the authentic feelings and thoughts of individuals during their experiences into practical insights can significantly bolster your organization. Our cutting-edge smiley face surveys effectively gather this feedback while also encouraging and energizing users to voice their opinions. By capturing “in-the-moment” responses, we ensure greater precision and higher participation rates. Research shows that 86% of consumers are inclined to spend more for an exceptional customer experience. Moreover, our completely customizable feedback kiosks act as a reliable visual reminder of your dedication to understanding customer perspectives. The ease of our customer feedback surveys allows users to effortlessly convey their thoughts regarding their experiences. Utilizing smiley face ratings offers participants a rapid and uncomplicated way to assess your service. Our engaging customer surveys are not only entirely accessible but also provide timely results, keeping you closely aligned with customer requirements. Additionally, our push-button feedback surveys now feature both touch and touchless options to cater to a variety of preferences, making it easier than ever to collect valuable insights. This multifaceted approach ensures that you maintain a strong connection to evolving customer sentiments and preferences.

What is Feedback Farm?

Collecting user insights is essential for improving your SaaS application. Transparency with your audience, such as through a visible feedback board, can build trust and enhance communication. Implementing an upvote system enables you to effectively prioritize the suggestions that matter most to your users. The straightforward API facilitates the creation of your feedback widget, making it easy to gather crucial input. By recognizing individual users, you can follow up with them, ensuring that their feedback is valued and taken into account. Everything you need to launch your feedback initiative is at your disposal. Moreover, leveraging Zapier allows you to automate customized workflows, which can further streamline the feedback process and boost user engagement. Engaging with your users in this manner not only fosters loyalty but also leads to continuous improvement of your application.

Media

Media

Integrations Supported

ALMobile
Aimsio
Kynection KIM
Methvin
Riskcast
WordPress
Zapier

Integrations Supported

ALMobile
Aimsio
Kynection KIM
Methvin
Riskcast
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ViewPoint

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

Feedback Farm

Company Location

Canada

Company Website

feedback.farm/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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