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What is ViewPoint?

Capture Real Feelings. Inspire Real Action. At ViewPoint, we make it easy to turn genuine, in-the-moment experiences into insights you can act on. Our smiley face surveys capture how people really feel, right there and then — giving you instant clarity and the confidence to improve what matters most. Designed to encourage honest, effortless participation, our fully customisable feedback kiosks and online options invite everyone to share their views with a simple tap or scan. Every interaction helps build a clearer picture of satisfaction across your organisation. With research showing that 86% of consumers are willing to spend more for a great experience, understanding how your customers and teams feel has never been more valuable. Our solutions give you the tools to listen, respond, and keep your promise of outstanding service front and centre.

What is Feedbackify?

Gain immediate insights from your website visitors with Feedbackify, a simple and efficient tool designed for collecting private feedback from your audience. Protect your brand by receiving timely notifications about any potential issues on your site. Encourage your most valuable asset—your visitors—to share new ideas and suggestions, allowing you to stay attuned to their needs and boost their satisfaction levels. With just a quick 30-second registration and a five-minute setup, you can start gathering feedback. Your site visitors can easily express their thoughts without needing to register, significantly lowering feedback drop-off rates. We provide only the necessary tools, avoiding any extraneous features. We strongly advocate for the importance of maintaining privacy in initial interactions between customers and brands to uphold both the integrity of your image and the confidentiality of your clients. Do you really want your visitors to leave your site just to voice their opinions about your offerings? With Feedbackify, we ensure that your visitors remain engaged and focused on YOUR website, facilitating a smooth feedback experience. By simplifying the process, we support you in building more robust connections with your audience while continuously improving their experience. Ultimately, this leads to a more loyal customer base that feels heard and valued.

Media

Media

Integrations Supported

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

£75

Pricing Information

$19 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ViewPoint Feedback

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

Feedbackify

Date Founded

2010

Company Location

United Kingdom

Company Website

www.feedbackify.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Not specified

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M: Digital