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What is ViewPoint?

Capture Real Feelings. Inspire Real Action. At ViewPoint, we make it easy to turn genuine, in-the-moment experiences into insights you can act on. Our smiley face surveys capture how people really feel, right there and then — giving you instant clarity and the confidence to improve what matters most. Designed to encourage honest, effortless participation, our fully customisable feedback kiosks and online options invite everyone to share their views with a simple tap or scan. Every interaction helps build a clearer picture of satisfaction across your organisation. With research showing that 86% of consumers are willing to spend more for a great experience, understanding how your customers and teams feel has never been more valuable. Our solutions give you the tools to listen, respond, and keep your promise of outstanding service front and centre.

What is InMoment?

Businesses are increasingly aware of the importance of improving customer experiences to stay ahead in the market, yet many find it difficult to achieve substantial advancements. Even though customer satisfaction scores might improve, companies often experience a drop in revenue, creating a perplexing situation. The reliance on outdated techniques like simple feedback collection and traditional monitoring can lead to misplaced priorities that hinder progress. To tackle this challenge, we created InMoment, a platform designed to transform the Experience Improvement (XI) landscape by redefining how companies align their strategies with customer engagement. Our strategy combines cutting-edge technology with deep human insight, enabling organizations to craft effective and profitable initiatives that enhance experiences at the vital crossroads of customer, employee, and business needs. Given that experiences are deeply personal, emotionally driven, and constantly evolving, identifying where to focus efforts can be a daunting yet critical task for achieving success. By pinpointing and prioritizing the most significant emotional touchpoints, companies can cultivate stronger relationships with their key customers and stimulate long-term growth. Concentrating on these high-impact moments is crucial not only for boosting customer loyalty but also for enhancing overall organizational performance, ensuring that businesses thrive in an ever-changing competitive landscape. This holistic approach ultimately positions companies to adapt and flourish in response to evolving consumer expectations.

Media

Media

Integrations Supported

Kynection KIM
Methvin
Riskcast

Integrations Supported

AccessOwl
Contentsquare
Facebook
Foursquare
Glassdoor
Hg Mercury CRM
Instagram
Meltano
Microsoft Dynamics 365
Salesforce
ServiceNow
Slack
Startdeliver
Twilio
Workday HCM
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Pricing Information

£75

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

ViewPoint Feedback

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

InMoment

Date Founded

2002

Company Location

United States

Company Website

inmoment.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

360 Degree Feedback

Not specified

Customer Experience

Not specified

Customer Feedback

Not specified

Experience Management

Not specified

Market Research

Not specified

NPS

Not specified

User Research

Not specified

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