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What is ViewPoint?

Capture Real Feelings. Inspire Real Action. At ViewPoint, we make it easy to turn genuine, in-the-moment experiences into insights you can act on. Our smiley face surveys capture how people really feel, right there and then — giving you instant clarity and the confidence to improve what matters most. Designed to encourage honest, effortless participation, our fully customisable feedback kiosks and online options invite everyone to share their views with a simple tap or scan. Every interaction helps build a clearer picture of satisfaction across your organisation. With research showing that 86% of consumers are willing to spend more for a great experience, understanding how your customers and teams feel has never been more valuable. Our solutions give you the tools to listen, respond, and keep your promise of outstanding service front and centre.

What is Intervool?

Intervool is a cutting-edge AI-powered application tailored for conducting customer interviews, specifically aimed at product managers, UX researchers, and product teams, empowering them to convert customer feedback into actionable product strategies. By enabling users to upload and dissect interview recordings, the software organizes insights systematically according to personas, themes, pain points, and opportunities, which simplifies the identification of key discussion moments and documentation. Leveraging sophisticated AI capabilities, Intervool detects patterns, distills key insights, and connects customer feedback to pertinent product decisions that must be undertaken. Teams are equipped to create feature proposals tied to specific interview data while also evaluating customer challenges across different personas, which ultimately aids in developing a roadmap that mirrors authentic customer interactions. This methodology removes the ambiguity associated with scattered notes and gut feelings, providing a more organized approach for teams to clarify their next actions and the reasoning behind those decisions. Furthermore, with Intervool's assistance, organizations can guarantee that their product development processes remain closely attuned to the actual needs and feedback of their customers, enhancing the likelihood of successful outcomes. Additionally, this efficient system fosters a culture of continuous improvement, enabling teams to adapt swiftly to evolving customer preferences and market demands.

Media

Media

No images available

Integrations Supported

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

Integrations Supported

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

API Availability

Has API

API Availability

Has API

Pricing Information

£75
Free Trial Offered?
Free Version

Pricing Information

$39
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ViewPoint Feedback

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

Intervool

Date Founded

2026

Company Website

intervool.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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