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What is ViewPoint?

Capture Real Feelings. Inspire Real Action. At ViewPoint, we make it easy to turn genuine, in-the-moment experiences into insights you can act on. Our smiley face surveys capture how people really feel, right there and then — giving you instant clarity and the confidence to improve what matters most. Designed to encourage honest, effortless participation, our fully customisable feedback kiosks and online options invite everyone to share their views with a simple tap or scan. Every interaction helps build a clearer picture of satisfaction across your organisation. With research showing that 86% of consumers are willing to spend more for a great experience, understanding how your customers and teams feel has never been more valuable. Our solutions give you the tools to listen, respond, and keep your promise of outstanding service front and centre.

What is Responsr?

Experience the fusion of cutting-edge AI technology with the most effective methodologies through an incredibly user-friendly online platform. Responsr offers a variety of pre-designed templates, comprehensive reports, and tailored customer interactions specifically for your sector, enabling you to start enhancing customer satisfaction instantly by setting up your profile. The platform automatically dispatches short surveys consisting of 2-3 questions at a pace that aligns with both your schedule and your customers' preferences. With its suite of services, Responsr empowers you to gather valuable feedback and take necessary actions accordingly. This innovative customer service system is designed to cater to the needs of your entire organization while allowing you to benchmark your performance against industry peers. It's an intelligent feedback mechanism that is accessible to enterprise-level companies, allowing you to commence your journey with ready-to-use dialogues and reports aimed at leveraging insights for improved customer satisfaction. Not only does Responsr simplify the process of obtaining feedback, but it also equips you with the tools needed to turn insights into actionable strategies.

Media

Media

Integrations Supported

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

Integrations Supported

Axis LMS
Fortnox
Freshdesk
Trustpilot
Upsales
WooCommerce
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

£75

Pricing Information

€50/month
Pricing per app.
Each app tailors to a certain industry and includes integrations, customer journey based survey, AI tools and templates.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

ViewPoint Feedback

Date Founded

2001

Company Location

United Kingdom

Company Website

www.viewpointfeedback.com

Company Facts

Organization Name

Responsr

Date Founded

2021

Company Location

Sweden

Company Website

responsr.io/en/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)

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