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What is Viewabo?

Designed for optimal operational performance and improved collaboration, Viewabo is set to transform technical support by converting a phone camera into a valuable visual tool. By using a straightforward SMS link, customers can effortlessly share their smartphone camera with you, enabling you to tackle their issues as if you were right there with them. Rather than just directing customers on how to fix their problems, you can visually lead them through each step of the process. During live video interactions, you have the capability to annotate directly onto the screen, delivering clear and effective visual guidance. Additionally, you can pause the customer's video feed at any point to obtain a closer look, which enhances collaborative efforts toward finding a solution. Simplify your support workflow by easily sharing recordings that facilitate collaboration with other teams, thus boosting overall efficiency in reaching your goals. Viewabo’s remote visual support changes challenging customer interactions into more seamless diagnostics and faster resolutions through effective visual communication, dramatically enhancing experiences compared to traditional support methods. This groundbreaking strategy not only reduces frustration but also empowers both support teams and customers, encouraging them to tackle technical challenges with renewed confidence. With Viewabo, the dynamics of technical support evolve, paving the way for more effective problem-solving and customer satisfaction.

What is Remote Eye?

Remote Eye is a groundbreaking software solution that leverages smart glasses, smartphones, tablets, and PCs to streamline the exchange of information between on-site workers and support teams. This platform is specifically designed to assist users in tackling complex tasks and sustaining operations by offering immediate access to vital data while continuously monitoring the current environment. Users can connect with specialists through live video remote assistance, enabling instant troubleshooting and quick resolution of any emerging issues. Equipped with features such as hands-free operation, cloud integration, screen sharing, and high-definition communication tools, Remote Eye simplifies the process of problem-solving and resolution. Moreover, it allows users to share data during calls and record interactions for future reference with remote collaborators or external experts. The addition of a red dot pointer serves to enhance focus on key aspects during conversations, making discussions more effective. Our platform prioritizes seamless communication, data security, and the simplification of business engagements with important clients, enabling you to focus on the core aspects of your operations. With Remote Eye, you do not just acquire a tool; you gain a dedicated partner committed to boosting productivity and fostering collaboration in your workplace. By integrating such advanced features, Remote Eye positions itself as an essential ally in navigating the challenges of modern business environments.

Media

Media

Integrations Supported

Freshdesk
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Viewabo

Date Founded

2014

Company Location

United States

Company Website

www.viewabo.com

Company Facts

Organization Name

Wideum

Date Founded

2015

Company Location

Spain

Company Website

wideum.com/remote-eye

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

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