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What is Viewabo?

Designed for optimal operational performance and improved collaboration, Viewabo is set to transform technical support by converting a phone camera into a valuable visual tool. By using a straightforward SMS link, customers can effortlessly share their smartphone camera with you, enabling you to tackle their issues as if you were right there with them. Rather than just directing customers on how to fix their problems, you can visually lead them through each step of the process. During live video interactions, you have the capability to annotate directly onto the screen, delivering clear and effective visual guidance. Additionally, you can pause the customer's video feed at any point to obtain a closer look, which enhances collaborative efforts toward finding a solution. Simplify your support workflow by easily sharing recordings that facilitate collaboration with other teams, thus boosting overall efficiency in reaching your goals. Viewabo’s remote visual support changes challenging customer interactions into more seamless diagnostics and faster resolutions through effective visual communication, dramatically enhancing experiences compared to traditional support methods. This groundbreaking strategy not only reduces frustration but also empowers both support teams and customers, encouraging them to tackle technical challenges with renewed confidence. With Viewabo, the dynamics of technical support evolve, paving the way for more effective problem-solving and customer satisfaction.

What is ResolveGrid?

ResolveGrid is an agentic AI platform for field service teams that need to support complex equipment, improve technician performance, and reduce costly dispatches. The platform combines AI guidance, computer vision, real-time video, workflow automation, connected knowledge, training, and human expert escalation in one service execution layer. ResolveGrid helps technicians avoid the friction of disconnected tools, outdated documentation, and fragmented support processes. Its AI agents deliver intelligent recommendations and next-best actions based on enterprise knowledge, technician inputs, and live workflow context. Computer vision and visual support help technicians inspect, troubleshoot, validate, and collaborate remotely with more precision. Connected knowledge and learning capabilities capture expertise, structure best practices, train teams, and improve service consistency over time. Remote expert workflows let technicians escalate complex issues in one click while carrying the workflow, visual context, and AI-guided history into the expert session before the expert joins. ResolveGrid supports field service outcomes such as fewer unnecessary dispatches, higher first-time fix rates, shorter service time, and stronger remote resolution rates. The platform can help teams triage issues remotely, guide onsite technicians through exact steps, automate workflows, and eliminate delays across the service process. ResolveGrid is positioned as an intelligence layer for modern field service execution rather than a standalone app or another system for teams to manage. By combining agentic AI, computer vision, live video, remote expert escalation, connected knowledge, technician training, and workflow-driven support, ResolveGrid helps service leaders improve field operations and scale more consistent outcomes.

Media

Media

No images available

Integrations Supported

Freshdesk
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

Contact Us
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Viewabo

Date Founded

2014

Company Location

United States

Company Website

www.viewabo.com

Company Facts

Organization Name

ResolveGrid

Date Founded

2026

Company Location

United States

Company Website

resolvegrid.ai/

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Agentic AI

Not specified

Augmented Reality

Not specified

Computer Vision

Not specified

Remote Video Support

Not specified

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