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What is Viewabo?

Designed for optimal operational performance and improved collaboration, Viewabo is set to transform technical support by converting a phone camera into a valuable visual tool. By using a straightforward SMS link, customers can effortlessly share their smartphone camera with you, enabling you to tackle their issues as if you were right there with them. Rather than just directing customers on how to fix their problems, you can visually lead them through each step of the process. During live video interactions, you have the capability to annotate directly onto the screen, delivering clear and effective visual guidance. Additionally, you can pause the customer's video feed at any point to obtain a closer look, which enhances collaborative efforts toward finding a solution. Simplify your support workflow by easily sharing recordings that facilitate collaboration with other teams, thus boosting overall efficiency in reaching your goals. Viewabo’s remote visual support changes challenging customer interactions into more seamless diagnostics and faster resolutions through effective visual communication, dramatically enhancing experiences compared to traditional support methods. This groundbreaking strategy not only reduces frustration but also empowers both support teams and customers, encouraging them to tackle technical challenges with renewed confidence. With Viewabo, the dynamics of technical support evolve, paving the way for more effective problem-solving and customer satisfaction.

What is TechSee?

A comprehensive platform can be implemented to improve your organization's visual knowledge and gradually automate processes. TechSee's solution offers a consolidated perspective on customer challenges throughout the organization. This capability facilitates seamless transitions between different communication channels while utilizing visual data to drive AI-powered automation. The effectiveness of the platform has been validated across large teams, accommodating thousands of representatives. Additionally, it can assist technicians, agents, and end users in various locations without compromising availability or performance. By employing visual data and Computer Vision AI, the platform automates workflows, providing immediate decision-making support for agents and enabling self-service options for customers. Organizations gain access to the complete history of each customer's visual interaction, allowing for a deeper understanding of the context behind every inquiry. This valuable information enhances internal collaboration and ensures adherence to privacy regulations. Ultimately, the platform presents a transformative approach to customer service, fostering efficiency and improved customer experiences.

Media

Media

Integrations Supported

Zendesk
Freshdesk

Integrations Supported

Zendesk
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce
Salesforce Agentforce Service
ServiceNow

API Availability

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

$29.99/month/user

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Viewabo

Date Founded

2014

Company Location

United States

Company Website

www.viewabo.com

Company Facts

Organization Name

TechSee

Company Location

Israel

Company Website

www.techsee.me/

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

AR Training

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Process/Workflow Automation
Rules-Based Automation

Computer Vision

Blob Detection & Analysis
Building Tools
Image Processing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Electronic Signature
Live Chat
Remote Access
Remote Support
Screen Sharing
Video Chat

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