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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Viewics?
We created Viewics to tackle the complexities of deriving meaningful insights from healthcare data. Our platform prioritizes safety and security while having the potential to transform organizations fundamentally. The Viewics Platform acts as an all-encompassing healthcare analytics tool that uncovers actionable insights, which can lead to improvements in patient care, operational effectiveness, and financial outcomes across both laboratory settings and the wider healthcare landscape. With pre-set alerts for essential laboratory performance metrics, users are promptly informed when significant thresholds are met, enhancing transparency and enabling better control. Tailored dashboards address individual user needs, displaying only the most relevant information to improve user experience and promote continuous interaction with the platform. Furthermore, integrated workflows enhance collaboration by providing shareable dashboards and the option to include annotations, which support actionable, data-driven insights. The platform's ability to analyze data from a multitude of sources, including both lab environments and external contexts, ultimately enhances decision-making and leads to better healthcare outcomes. By leveraging these features, organizations can greatly improve their operational standards and the quality of care they provide. This innovative approach not only streamlines processes but also fosters a culture of data-driven decision-making within healthcare institutions.
What is MedeAnalytics?
The MedeAnalytics platform is built on a foundation of cutting-edge advancements in analytics, showcasing strong capabilities in data orchestration, intuitive visualizations, predictive modeling, benchmarking, and guided analysis, all aimed at providing the insights needed to transform the healthcare landscape. With its platform-as-a-service (PaaS) features, users can develop custom applications that meet their specific requirements. Furthermore, our scalable solutions are meticulously designed for the healthcare industry, delivering actionable insights crucial for promoting excellence across various sectors. Tackling the pressing issues within healthcare necessitates insights derived from practical experience. The MedeAnalytics team consists of seasoned professionals with extensive backgrounds in healthcare from esteemed organizations such as Huron Consulting, Accenture, Trizetto, and PricewaterhouseCoopers, infusing each solution with a wealth of expertise. Their unwavering dedication to innovation and quality not only elevates the standard within the analytics domain but also ensures that clients are equipped to face future challenges effectively. Ultimately, MedeAnalytics stands out as a leader committed to shaping the future of healthcare analytics through its comprehensive and forward-thinking approach.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Viewics
Date Founded
2009
Company Location
United States
Company Website
viewics.com/platform/
Company Facts
Organization Name
MedeAnalytics
Date Founded
1993
Company Location
United States
Company Website
medeanalytics.com
Categories and Features
Categories and Features
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis