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What is Viff?

Viff is an innovative AI assistant tailored to provide courteous and relevant responses to your guest reviews in real time. By maintaining consistent communication, you can significantly improve your online reputation and increase your booking rates. Studies show that 87% of travelers are more likely to book a stay when businesses actively respond to reviews. Thoughtful and personalized replies not only set your establishment apart but also foster trust among potential guests browsing for their next accommodation. Nonetheless, creating these replies can be a daunting task for staff members who are managing multiple responsibilities concurrently. Viff customizes its responses to reflect your specific tone and brand voice based on initial guidance, enabling the creation of accurate replies quickly while ensuring consistency across all guest feedback. Users have experienced an astounding fivefold increase in bookings and a 67% rise in their TripAdvisor ratings within just six months of diligently responding to reviews. To generate a response effortlessly, simply select the review text and click the Viff icon—it's truly that simple, with no additional steps required! Viff's seamless integration with all websites and property or reputation management systems ensures that it can effectively assist you in managing guest interactions, regardless of the platform. This ease of use and compatibility makes Viff an essential tool for any hospitality business aiming to enhance guest engagement.

What is DAC Reputation Management?

Managing online reviews can be a daunting, time-consuming, and expensive task for businesses with multiple locations. The challenge lies in monitoring numerous review platforms and handling a constant stream of feedback, making it feel nearly impossible to keep everything organized. The DAC Reputation Management platform offers a straightforward solution for brands with various outlets, allowing them to quickly pinpoint problems, implement corrective measures, and evaluate performance across all locations. This comprehensive tool provides an efficient way to oversee, manage, analyze, and counteract negative reviews, while also encouraging the visibility of positive comments. Users can conveniently monitor and reply to reviews across major online sites like Google, Yelp, Facebook, and TripAdvisor without the need to navigate each platform individually. By utilizing pre-filled response templates, businesses can optimize their review management strategy, conserving essential time and resources over time. Ultimately, this effective system not only boosts customer interaction but also significantly enhances the overall reputation of the brand, fostering loyalty and trust among its clientele.

Media

Media

Integrations Supported

Tripadvisor
Agoda
Airbnb
Booking.com
Facebook
Vrbo
Yelp

Integrations Supported

Tripadvisor
Agoda
Airbnb
Booking.com
Facebook
Vrbo
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viff

Company Location

United States

Company Website

www.viff.ai/

Company Facts

Organization Name

DAC Groupo

Date Founded

1972

Company Location

United States

Company Website

www.dacgroup.com/local-marketing-platforms/reputation-management/

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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