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What is Viff?

Viff is an innovative AI assistant tailored to provide courteous and relevant responses to your guest reviews in real time. By maintaining consistent communication, you can significantly improve your online reputation and increase your booking rates. Studies show that 87% of travelers are more likely to book a stay when businesses actively respond to reviews. Thoughtful and personalized replies not only set your establishment apart but also foster trust among potential guests browsing for their next accommodation. Nonetheless, creating these replies can be a daunting task for staff members who are managing multiple responsibilities concurrently. Viff customizes its responses to reflect your specific tone and brand voice based on initial guidance, enabling the creation of accurate replies quickly while ensuring consistency across all guest feedback. Users have experienced an astounding fivefold increase in bookings and a 67% rise in their TripAdvisor ratings within just six months of diligently responding to reviews. To generate a response effortlessly, simply select the review text and click the Viff icon—it's truly that simple, with no additional steps required! Viff's seamless integration with all websites and property or reputation management systems ensures that it can effectively assist you in managing guest interactions, regardless of the platform. This ease of use and compatibility makes Viff an essential tool for any hospitality business aiming to enhance guest engagement.

What is Fetch Review?

Encouraging your clients to provide feedback has become quicker and more straightforward than ever. Fetch Reviews is recognized as a leading solution for review management in the current marketplace. With its user-friendly dashboard, the platform simplifies the entire review management experience, making it easy to dispatch review requests and monitor the history of client interactions. Studies show that a remarkable 88% of consumers consider reviews before making a purchase, while 63% are more likely to choose businesses that display favorable reviews. This insight has motivated us to facilitate a seamless process for clients to express their opinions directly, ensuring their perspectives are acknowledged prior to any public review publication. By giving clients the chance to submit feedback manually, you can tackle any issues they might bring up, which in turn boosts your reputation and increases customer satisfaction. Consequently, this approach not only cultivates a healthier interaction with your clients but also helps prevent negative reviews from arising in the first place, leading to a more favorable overall customer experience. Engaging effectively with your clients can turn potential criticism into constructive dialogue.

Media

Media

Integrations Supported

Airbnb
Tripadvisor
Agoda
Booking.com
Vrbo

Integrations Supported

Airbnb
Tripadvisor
Facebook
Google Business Profile
Yelp

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Viff

Company Location

United States

Company Website

www.viff.ai/

Company Facts

Organization Name

Fetch Review

Date Founded

2024

Company Location

Australia

Company Website

fetch.review/

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

Review Management

Not specified

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