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What is Viff?

Viff is an innovative AI assistant tailored to provide courteous and relevant responses to your guest reviews in real time. By maintaining consistent communication, you can significantly improve your online reputation and increase your booking rates. Studies show that 87% of travelers are more likely to book a stay when businesses actively respond to reviews. Thoughtful and personalized replies not only set your establishment apart but also foster trust among potential guests browsing for their next accommodation. Nonetheless, creating these replies can be a daunting task for staff members who are managing multiple responsibilities concurrently. Viff customizes its responses to reflect your specific tone and brand voice based on initial guidance, enabling the creation of accurate replies quickly while ensuring consistency across all guest feedback. Users have experienced an astounding fivefold increase in bookings and a 67% rise in their TripAdvisor ratings within just six months of diligently responding to reviews. To generate a response effortlessly, simply select the review text and click the Viff icon—it's truly that simple, with no additional steps required! Viff's seamless integration with all websites and property or reputation management systems ensures that it can effectively assist you in managing guest interactions, regardless of the platform. This ease of use and compatibility makes Viff an essential tool for any hospitality business aiming to enhance guest engagement.

What is ReputeMap?

ReputeMap is an all-encompassing software solution focused on efficiently managing Google reviews, specifically designed for local businesses and their affiliated agencies, covering the entire review process on Google. The platform enables users to effortlessly generate reviews via numerous channels like email, QR codes, or shareable links, ensuring that every customer has the chance to provide their feedback while adhering to FTC regulations by including easy opt-out options in every communication sent. It features a centralized inbox that allows users to monitor and respond to reviews from various locations, with the capability to filter by rating, sentiment, and response status; the inclusion of AI technology helps in crafting responses in the brand's voice, which can be swiftly approved and posted to Google with just one click, and reviews that receive ratings between one and three stars prompt immediate notifications through email, Telegram, or WhatsApp. For teams and agencies managing multiple locations, ReputeMap offers insightful dashboards that track key metrics such as ratings, review velocity, reply coverage, and response times, as well as the ability to create customized white-label PDF reports; furthermore, the platform is equipped with a REST API and a hosted MCP server that allows for scripts and AI tools to retrieve reviews and formulate responses. With a straightforward pricing structure catering to different needs—$29 per month for five locations, $39 for fifteen, and $49 for thirty, all with white-label options available—users can also benefit from a 14-day free trial that does not require a demo call, making it an ideal option for businesses aiming to improve their online reputation management. This comprehensive approach ensures that businesses can engage effectively with their customers and foster a positive online presence.

Media

Media

No images available

Integrations Supported

Agoda
Airbnb
Booking.com
Tripadvisor
Vrbo

Integrations Supported

Google Business Profile
Telegram
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$29/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Viff

Company Location

United States

Company Website

www.viff.ai/

Company Facts

Organization Name

ReputeMap

Date Founded

2026

Company Website

reputemap.com

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

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