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What is Viqal?

Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation. Notable features comprise: • Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner. • Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings. • Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention. • Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically. • Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure. • Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention. • Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options. • Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests. • Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.

What is Clarivo?

Clarivo is an AI-driven customer engagement solution designed to convert WhatsApp into a fully automated support and sales engine. The platform deploys a virtual AI agent trained on your business knowledge, enabling instant and accurate responses to customer questions at any time of day. By eliminating delays in communication, it helps businesses maintain high resolution rates and improve customer satisfaction. Every incoming message is treated as a potential lead, with automatic extraction and organization of contact information and key details. The AI operates continuously without breaks, ensuring consistent communication even during peak traffic hours. When conversations require human judgment or exceed predefined confidence levels, Clarivo seamlessly transfers them to team members without disrupting the customer experience. Its unified inbox centralizes all conversations, providing complete visibility and historical context for efficient follow-ups. Real-time alerts notify teams about new leads and escalated inquiries so opportunities are never missed. The live dashboard offers actionable insights into response times, lead growth, uptime, and support efficiency. Businesses can get started in minutes by simply connecting WhatsApp and uploading their FAQs or documentation. Flexible pricing plans support solo operators, multi-brand teams, agencies, and enterprise environments with predictable monthly costs. With a fast setup process, strong automation capabilities, and measurable performance improvements, Clarivo empowers businesses to reduce support expenses, increase lead conversion, and scale customer communication effortlessly.

Media

Media

No images available

Integrations Supported

WhatsApp
Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
apaleo

Integrations Supported

WhatsApp
Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
apaleo

API Availability

Has API

API Availability

Has API

Pricing Information

€2.99 per room/month
Free Trial Offered?
Free Version

Pricing Information

Freemium
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viqal

Date Founded

2020

Company Location

Netherlands

Company Website

www.viqal.com

Company Facts

Organization Name

Clarivo

Company Website

clarivo.io

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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