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What is Virtual Assist?

Virtual Assist is a versatile video-sharing platform designed for both businesses and individuals, making it particularly beneficial for sectors such as insurance, property management, and facilities maintenance. This tool provides a dependable, secure, and private method for sharing narratives. For a quick and streamlined connection with Virtual Assist, sending an SMS stands out as the most efficient and professional approach. Our PDF generator efficiently compiles your notes and images into a well-organized report that is user-friendly. You can personalize it by adding your logo and adjusting the fields to meet your specific requirements. Additionally, our geo-location technology offers a real-time visual representation of your customers' whereabouts. All multimedia content, including videos, images, and phone calls, is systematically captured and stored in a secure central repository, ensuring easy accessibility whenever needed. This comprehensive system enhances communication and record-keeping for users, making it an invaluable asset for any professional setting.

What is IrisCX?

IrisCX is a cutting-edge video platform designed specifically for enterprises in the home product and service sector, transforming customer engagement during every phase of product selection, installation, and ongoing support. By allowing seamless video interactions without the requirement of apps, IrisCX enables customers to effortlessly reach out to experts with just a click, greatly improving the experience of real-time assistance. The platform's AI-driven features, such as VisualBot and VisualGuide, enhance the customer experience by allowing users to express their issues through both visual and verbal means, resulting in accurate defect summaries that eliminate the need for extensive typing. Moreover, IrisCX simplifies communication by automatically sending these summaries to service teams via integrations with tools like Zapier and webhooks, guaranteeing swift and organized responses. For home builders, IrisCX greatly enhances client relationships by providing virtual tours throughout the construction journey and streamlining post-possession warranty services, reducing the need for physical visits and increasing first-call resolution rates. In essence, IrisCX not only boosts operational efficiency but also cultivates deeper connections between businesses and their clientele, ultimately leading to improved customer satisfaction and loyalty. This innovative approach positions IrisCX as a game-changer in the realm of customer service and engagement.

Media

Media

Integrations Supported

Crunchwork
Zapier

Integrations Supported

Crunchwork
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Codafication

Date Founded

2015

Company Location

Australia

Company Website

www.virtualassist.io

Company Facts

Organization Name

IrisCX

Company Location

Canada

Company Website

www.iriscx.com

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

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