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What is Virtual Splat Asset Management?

Our free Asset Management software serves as an all-inclusive solution for tracking both fixed and digital network assets, tailored to be scalable, customizable, and intuitive to meet various monitoring needs. The software can be easily set up on any conventional LAN server, is fully compatible with all ODBC-compliant databases, and is accessible from any device connected to the internet. To maintain a successful organization, delivering top-notch IT services that comply with defined service levels while remaining flexible to adapt to shifting business conditions is vital. Furthermore, optimizing the value gained from your IT assets is essential for securing the highest return on investment possible. Achieving a harmonious balance between these objectives, along with improving daily IT service support and delivery, makes robust asset management crucial; it provides in-depth insights into the availability of assets, their locations, operational performance, related costs, and their overall impact on business outcomes. By adopting effective asset management practices, organizations can not only enhance operational efficiency but also foster informed decision-making and facilitate strategic planning for future growth. This holistic approach to asset management ultimately contributes to a more resilient and agile business framework.

What is SolarWinds Service Desk?

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

Media

Media

Integrations Supported

ActiveCampaign
Blink
Dameware Remote Support
Dropbox
Google Drive
Google Workspace
Hornbill
Jira
Jira Work Management
LogMeIn Rescue by GoTo
Okta
Salesforce
Slack
SolarWinds Observability SaaS
StarfishETL
Workativ Assistant
Wrike
Zapier
Zendesk
Zoho One

Integrations Supported

ActiveCampaign
Blink
Dameware Remote Support
Dropbox
Google Drive
Google Workspace
Hornbill
Jira
Jira Work Management
LogMeIn Rescue by GoTo
Okta
Salesforce
Slack
SolarWinds Observability SaaS
StarfishETL
Workativ Assistant
Wrike
Zapier
Zendesk
Zoho One

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Virtual Splat Software

Company Website

www.virtualsplat.com

Company Facts

Organization Name

SolarWinds

Date Founded

2007

Company Location

United States

Company Website

www.solarwinds.com/service-desk

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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