Ratings and Reviews 141 Ratings
Ratings and Reviews 0 Ratings
What is VirtualPBX?
At VirtualPBX, we provide a wide range of communication solutions specifically designed to meet the needs of businesses like yours. Our adaptable business phone plans are not only flexible but also scalable, allowing you to personalize features such as call routing, voicemail, and conferencing to suit your organization's specific requirements. With our contact center solutions, we enable you to significantly improve your customer service and support capabilities through tools like interactive voice response (IVR), call queuing, and real-time monitoring for better decision-making. Furthermore, our business texting service facilitates easy communication with customers and colleagues through SMS, ensuring no message goes unnoticed. If you're contemplating a shift from outdated analog phone systems, our Airdial Pots replacement solutions provide a smooth transition to contemporary, cloud-based options. Overall, VirtualPBX is committed to equipping businesses with essential tools that simplify communication, elevate customer service standards, and boost overall efficiency. We invite you to experience our offerings firsthand by requesting a free demo today, so you can see how we can transform your communication strategies.
What is Cisco BroadWorks?
Cisco BroadWorks is a powerful platform designed for enterprise communication and collaboration, providing outstanding security, performance, and scalability. By collaborating with Cisco service providers, it integrates effortlessly with Cisco Webex to meet a wide variety of communication and collaboration needs for businesses. Esteemed as the top cloud business communication solution worldwide, Cisco BroadWorks supports more than 26 million users across diverse organizations, ranging from small startups to large multinational corporations. Its dedication to mission-critical security and reliability is reflected in its remarkable 99.999% uptime, which guarantees complete redundancy. Furthermore, it complies with all pertinent regional regulations regarding security, data privacy, and law enforcement obligations. Cisco BroadWorks offers an extensive array of PBX functionalities at various levels—user, group, site, and enterprise—including features such as hunt groups, auto-attendants, unified messaging, and contact center functionalities. This adaptability positions it as a vital resource for organizations looking to effectively improve their communication frameworks. With the ability to scale according to business growth, Cisco BroadWorks remains a key player in enhancing productivity and collaboration across teams.
Integrations Supported
Amazon Web Services (AWS)
Dropbox
Go Integrator Cara
Nekton.ai
Planfix
Salesforce
Stackreaction
TimelyBill
Zapier
Integrations Supported
Amazon Web Services (AWS)
Dropbox
Go Integrator Cara
Nekton.ai
Planfix
Salesforce
Stackreaction
TimelyBill
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
$9/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VirtualPBX
Date Founded
1997
Company Location
United States
Company Website
www.virtualpbx.com
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.cisco.com/c/en/us/products/unified-communications/broadworks/index.html
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
VirtualPBX Business VoIP stands out as a leading provider in the realm of cloud-based communication solutions, catering to organizations of various sizes. With an extensive experience spanning over 27 years, VirtualPBX offers a dependable VoIP service boasting an impressive uptime of 99.999%. The platform is equipped with a range of sophisticated features and is backed by outstanding customer service. As a privately held company based in the United States, VirtualPBX is committed to delivering award-winning support around the clock, every day of the year, and offers flexible solutions that can adapt as your business expands. Small enterprises can enjoy significant cost savings, averaging between 40-80%, making VirtualPBX a practical and trustworthy option for their communication needs.
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
VirtualPBX Contact Center is transforming the landscape for small to medium-sized contact centers. Boasting more than 27 years of expertise in cloud communications, VirtualPBX delivers a tailored and all-encompassing solution for remote contact center needs. As a privately-owned company based in the United States, VirtualPBX provides exceptional customer support available around the clock, software known for its remarkable reliability with 99.999% uptime, and countless options for customizing call flows and queues to cater to the specific requirements of each client.
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Online Fax
Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail