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What is VisibleFeedback?

VisibleFeedback is an easy-to-use, lightweight feedback and reputation management tool specifically developed for brick-and-mortar businesses to improve customer experience and online visibility. Through simple QR code scans displayed at the point of sale or included with orders, customers can provide immediate feedback about their visit or purchase. The platform is designed to catch negative feedback privately, sending real-time alerts to business owners so they can resolve issues before they escalate or become public. Simultaneously, it encourages satisfied customers to leave glowing 5-star reviews on popular review sites such as Google and Yelp, helping businesses grow their digital reputation organically. VisibleFeedback’s setup process is fast and straightforward, taking less than five minutes, and the tool runs silently in the background without disrupting daily operations. It is ideal for a wide range of businesses including restaurants, auto repair shops, retail stores, and salons looking to strengthen customer relationships. By capturing feedback proactively, businesses can improve service quality, increase customer retention, and drive new customer acquisition through positive online reviews. The platform helps reduce negative online exposure while maximizing the impact of happy customers’ voices. VisibleFeedback supports sustainable growth by turning everyday interactions into powerful reputation-building opportunities. Overall, it offers an affordable, efficient, and user-friendly way for businesses to manage customer feedback and boost their brand image.

What is InsightReviews?

InsightReviews is a dedicated platform designed for collecting feedback and managing the reputation of local businesses. When a purchase is made, employees enter the customer’s phone number, which prompts an SMS to be sent with a personalized link for reviewing the service. Positive reviews, rated between 4 and 5 stars, are shared on popular platforms like Google, Yelp, Facebook, and TripAdvisor, whereas negative feedback, receiving ratings of 1 to 3 stars, is kept confidential to allow the business to resolve issues directly. The platform features an extensive review dashboard that includes analytics, accounts for staff collaboration, a public testimonial wall, customizable SMS templates, and billing integration through Stripe. It is particularly designed for establishments such as cafés, salons, dental offices, fitness centers, and auto repair shops that seek to amplify their five-star ratings while minimizing public discontent. Moreover, the system not only boosts customer engagement but also provides essential insights that can lead to enhancements in service quality, contributing to a more favorable overall experience for clients. With these tools in place, businesses are better positioned to thrive in a competitive market.

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Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$25/month
Free Trial Offered?

Pricing Information

$79/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

DiscoveryMark

Date Founded

2025

Company Location

United States

Company Website

visiblefeedback.com

Company Facts

Organization Name

InsightReviews

Date Founded

2025

Company Location

Australia

Company Website

insightreviews.com.au

Categories and Features

Customer Feedback

Not specified

Categories and Features

Reputation Management

Not specified

Review Management

Not specified

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