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What is VisibleFeedback?

VisibleFeedback is an easy-to-use, lightweight feedback and reputation management tool specifically developed for brick-and-mortar businesses to improve customer experience and online visibility. Through simple QR code scans displayed at the point of sale or included with orders, customers can provide immediate feedback about their visit or purchase. The platform is designed to catch negative feedback privately, sending real-time alerts to business owners so they can resolve issues before they escalate or become public. Simultaneously, it encourages satisfied customers to leave glowing 5-star reviews on popular review sites such as Google and Yelp, helping businesses grow their digital reputation organically. VisibleFeedback’s setup process is fast and straightforward, taking less than five minutes, and the tool runs silently in the background without disrupting daily operations. It is ideal for a wide range of businesses including restaurants, auto repair shops, retail stores, and salons looking to strengthen customer relationships. By capturing feedback proactively, businesses can improve service quality, increase customer retention, and drive new customer acquisition through positive online reviews. The platform helps reduce negative online exposure while maximizing the impact of happy customers’ voices. VisibleFeedback supports sustainable growth by turning everyday interactions into powerful reputation-building opportunities. Overall, it offers an affordable, efficient, and user-friendly way for businesses to manage customer feedback and boost their brand image.

What is SmartBip?

SmartBip functions as a Middleware/API Gateway, enabling efficient communication between a retailer's internal systems and both App and Web interfaces, which significantly boosts the effectiveness and security of their interactions. Founded in 2012 by Alessandro Tiretta, who continues to contribute his expertise in the retail sector, RetAPPs was created with the belief that traditional brick-and-mortar stores could utilize innovative technologies to compete effectively against online retailers, thereby improving customer engagement and loyalty while meeting the changing needs of manufacturers. Current data reinforces this belief, demonstrating the power of such tools in the retail environment. RetAPPs positions itself as the best partner for traditional retailers, delivering a holistic digital solution that supports them throughout their entire digitization process, ultimately driving their success. To fulfill this vision, we designed SmartBip, a proprietary technology that can transform any point of sale into a dynamic multi-channel e-commerce platform, empowering retailers to excel in a challenging market. This groundbreaking innovation not only optimizes operational workflows but also enriches the shopping experience for customers, ensuring that retailers can maintain their relevance in an ever-evolving digital landscape. Furthermore, as customer preferences shift towards online shopping, it becomes increasingly vital for retailers to adopt such comprehensive solutions to stay competitive.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$25/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DiscoveryMark

Date Founded

2025

Company Location

United States

Company Website

visiblefeedback.com

Company Facts

Organization Name

RetAPPs

Date Founded

2012

Company Location

Italy

Company Website

www.retapps.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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