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What is Vista Social?

Modern social media management tools cater to users of all levels, providing a well-crafted suite of functionalities that allow you to exceed your goals effortlessly. These innovative resources enable you to explore, collaborate, and schedule your content effortlessly across various social media platforms. By offering a visual layout and preview function for your posts, you can strengthen your engagement with your audience while managing interactions such as messages, comments, and reviews all from one centralized dashboard. Furthermore, you can analyze and report the effectiveness of your social media campaigns, generating customized and actionable reports that highlight successful strategies as well as areas needing improvement. Brands can benefit from Vista Social Listening capabilities, which facilitate the monitoring of pertinent conversations through timely alerts and sophisticated filtering options. Additionally, bolster your online reputation through extensive review management tools that encompass reporting, notifications, and response features. With a strategic approach to planning and posting on your social media accounts, you can utilize specific platform features and techniques that yield measurable outcomes. As an exciting enhancement, you can now harness the power of ChatGPT to further refine and boost your social media strategy! This integration allows for even greater creativity and efficiency in your online presence.

What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

Media

Media

Integrations Supported

Canva
ChatGPT
Facebook
Freshchat
Google Business Profile
Google Chrome
IFS Ultimo
Instagram
Mozilla Firefox
OpenTable
Pinterest
Reddit
TikTok
Tripadvisor
Trustpilot
X (Twitter)
Yelp
YouTube
Zapier

Integrations Supported

Canva
ChatGPT
Facebook
Freshchat
Google Business Profile
Google Chrome
IFS Ultimo
Instagram
Mozilla Firefox
OpenTable
Pinterest
Reddit
TikTok
Tripadvisor
Trustpilot
X (Twitter)
Yelp
YouTube
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$3 per month / social profile
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vista Social

Date Founded

2021

Company Location

United States

Company Website

vistasocial.com

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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