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What is VizRefra?

Viztext provides a comprehensive approach to text analysis through its innovative 2D and 3D visual mapping capabilities, which include topic modeling, sentiment assessments, and word cloud generation. This distinctive machine learning algorithm facilitates the identification of themes within the analyzed text. By using interactive 2D and 3D maps, users can navigate through various topics effectively. The framework employs referential features to enable a coherent relational analysis of topics, complete with zoom-in and zoom-out functionalities and vibrant word clouds. Additionally, it evaluates the sentiment of the text through a pie chart that illustrates the proportions of positive, neutral, and negative sentiments. Visual representations also emphasize the key entities within the text by showcasing their respective percentages and highlights. Users can easily engage with the tool by dragging and dropping, uploading text files, or copying and pasting content from social media platforms. Alternatively, one can simply input a URL to analyze articles from specific websites, making it a versatile resource for text analysis.

What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$25
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VizRefra

Date Founded

2019

Company Location

Australia

Company Website

www.vizrefra.com

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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