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What is Vocaza?

In the contemporary marketplace, we are immersed in an "experience economy" where the consumer's overall interaction with a brand often outweighs the value of the product itself. As a result, the significance of collecting customer feedback and performing data analysis has surged, making it essential to track customer satisfaction levels effectively. To tackle this challenge, it is important to carefully assess key performance indicators such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to successfully improve and manage customer experiences. By employing tools like Vocaza, businesses can gain comprehensive insights into their operations, leading to significant advancements in customer satisfaction. This strategic focus not only cultivates customer loyalty but also paves the way for sustainable business growth. Ultimately, prioritizing the customer experience can be the defining factor in a company's success in a competitive environment.

What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

Media

Media

Integrations Supported

Airbyte
Bit.ai
Colligso TextIn
DoorLoop
FreshMail
G-Lock EasyMail7
HarmonizeAi
HubSpot Operations Hub
Integry
Keatext
Marketo
Mindspun
Mobile Text Alerts
Oracle In-Memory Cost Management
QuickMail
Singer
Sopact Impact Cloud
Workato
monday sales CRM
n8n

Integrations Supported

Airbyte
Bit.ai
Colligso TextIn
DoorLoop
FreshMail
G-Lock EasyMail7
HarmonizeAi
HubSpot Operations Hub
Integry
Keatext
Marketo
Mindspun
Mobile Text Alerts
Oracle In-Memory Cost Management
QuickMail
Singer
Sopact Impact Cloud
Workato
monday sales CRM
n8n

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vocaza

Date Founded

2004

Company Location

France

Company Website

www.vocaza.com

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Categories and Features

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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