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What is Vocera Platform?

Patient care evolves continuously, highlighting the necessity for clinical communication systems that are both flexible and quick to respond. The infrastructure must be equipped with the ability to efficiently manage interactions between people and systems exactly when and how they are most needed. Moreover, it should integrate voice communication, secure messaging, and alarm notifications into a unified system. The Vocera Platform provides such an infrastructure, acting as a smart ecosystem that connects all essential individuals and information to ensure effective patient care. With features like the Dynamic Master Directory, users can quickly locate the right personnel based on their roles, groups, or functions. The Engage intelligent workflow engine is crafted to minimize interruption fatigue by intelligently routing, escalating, and prioritizing communications and alerts with the necessary context. The intuitive voice-driven interface further streamlines communication, enabling users to connect easily by name, role, or group. This all-encompassing strategy not only boosts operational efficiency but also enriches the experiences of caregivers and patients alike, ultimately fostering a more cohesive healthcare environment. By improving the integration of communication tools, the platform enhances collaboration and responsiveness in clinical settings.

What is Spok Care Connect®?

The interactions among members of the care team involve a complex web of individuals, technology, hospital systems, and devices. Navigating an extensive flow of information, encountering communication barriers, or facing inefficient processes can complicate your role and adversely affect patient care. Such challenges can hinder your efficiency and ultimately lead to poorer health outcomes for patients. Spok Care Connect® offers a comprehensive solution to these issues. This integrated communication platform enhances collaboration among care teams, facilitates closed-loop communication, and ensures secure messaging, all aimed at optimizing clinical workflows. By utilizing a single communication platform, various challenges across multiple departments and locations within a healthcare system can be effectively addressed, leading to improved operational efficiency and better patient care.

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Integrations Supported

Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
EcoStruxure
EpicCare EMR
Metasys
NextGen Healthcare EHR
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR

Integrations Supported

Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
EcoStruxure
EpicCare EMR
Metasys
NextGen Healthcare EHR
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stryker

Date Founded

1941

Company Location

United States

Company Website

www.stryker.com/us/en/portfolios/medical-surgical-equipment/clinical-communication-and-workflow.html

Company Facts

Organization Name

Spok

Date Founded

1984

Company Location

United States

Company Website

www.spok.com

Categories and Features

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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