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What is Voice Biometrics Group?

Our business model is crafted to empower developers, system integrators, and those aiming to incorporate our technology into their products. Since our inception in 2009, VBG has unwaveringly focused on enhancing our voice biometric technology and its delivery mechanisms. We emphasize smooth interactions through prompt responses, user-friendly APIs, and straightforward deployment processes to guarantee an excellent experience. VBG distinguishes itself with an exceptionally flexible technology platform that can be customized to cater to specific needs. By leveraging advanced deep learning methodologies, we are dedicated to continuously improving the accuracy and performance of our solutions. Data security is a crucial concern for us; we limit the information we retain, protect and encrypt what we do keep, and adhere to rigorous compliance standards. With an array of contact center system integrations and authentication provider adapters, linking VBG with your chosen technologies is a breeze. We take great pride in offering exceptional customer support, always aiming to surpass industry standards. Our ongoing dedication to innovation and customer satisfaction not only keeps us at the forefront of voice biometric solutions but also inspires us to explore new horizons in technology development. As a result, we ensure that our clients have access to the most advanced tools available for their needs.

What is Armour365?

Gnani.ai has introduced Armour365, an advanced voice biometrics system designed to combat fraud, enhance customer satisfaction (CSAT), and reduce operational costs. This platform boasts a state-of-the-art fraud detection engine capable of recognizing diverse threats such as anti-spoofing, synthetic, and replay attacks. It supports both active and passive biometric techniques, requiring less than a second of voice input for efficient authentication. Moreover, the system features dynamic passphrase capabilities, is adaptable to multiple languages and text variations, and integrates smoothly across different communication channels. The benefits include a reduction in average handling time exceeding 60 seconds, an impressive 80% improvement in fraud detection rates, and a notable surge of over 30% in customer satisfaction scores. In addition to these advantages, Armour365 serves as a holistic solution for businesses aiming to enhance their security protocols while simultaneously elevating the customer experience. With its innovative approach, this platform is set to redefine how organizations handle voice authentication and fraud prevention.

Media

Media

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voice Biometrics Group

Company Location

United States

Company Website

www.voicebiogroup.com/index.html

Company Facts

Organization Name

gnani.ai

Company Location

India

Company Website

www.gnani.ai/products/voice-biometrics/

Categories and Features

Categories and Features

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