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What is VoiceNest?

VoiceNest by R2H Technologies is a sophisticated, cloud-native feedback management solution designed to capture, analyze, and act on feedback from employees, customers, and partners through multiple channels. It supports comprehensive feedback collection methods such as web forms, mobile applications, QR codes, voice recordings, email, and chat apps, enabling rich, multi-format data capture. Users benefit from highly customizable feedback forms and the ability to gather voice and video feedback, providing deeper, more nuanced insights. The platform includes real-time interactive dashboards and powerful sentiment analysis tools that surface trends and issues with clarity. Automated workflows route feedback and problems directly to the relevant teams or individuals, ensuring swift resolution and accountability. VoiceNest also facilitates campaign-based survey management, detailed follow-up tracking, alert notifications, and strict role-based access to protect sensitive information. Its multilingual capabilities and mobile-first design support global and remote workforces with ease. The platform fosters increased engagement, transparency, and data-driven decision-making across the organization. By leveraging VoiceNest, businesses can identify service gaps, accelerate issue resolution, and drive ongoing continuous improvement initiatives. This results in better customer and employee experiences, improved operational efficiency, and stronger organizational performance.

What is Upland Rant & Rave?

Effectively manage customer feedback by utilizing real-time notifications to ensure resolution. Extract valuable insights into customer sentiments through customized data analysis, visual tools, and classification systems tailored to your specific business needs. Actively collect, assess, and respond to internal feedback to cultivate a workforce that is passionately committed to improving customer satisfaction. Create a more efficient delivery process by implementing proactive communication strategies. Reduce call center traffic while promoting a culture devoted to customer care. Embrace a digital-first approach to lower operational costs. Effortlessly gather feedback from various touchpoints throughout the customer journey. Decrease shopping cart abandonment and engage with the ‘silent shopper’ by setting up listening posts. Leverage immediate feedback to avert customer churn and enhance service quality. React to tenant issues more rapidly, thereby lowering the complexity and frequency of complaints. Moreover, keep customers updated through proactive communications to further lessen inbound call volume. This all-encompassing strategy not only improves the overall customer experience but also bolsters the efficiency of the organization as a whole. By integrating these practices, businesses can create a more responsive environment that prioritizes customer needs.

Media

Media

Integrations Supported

BlueVenn

Integrations Supported

BlueVenn

API Availability

Has API

API Availability

Has API

Pricing Information

$18/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

R2H Technologies

Date Founded

2024

Company Location

India

Company Website

www.r2htech.com

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/rantandrave/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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