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What is Vonage AI Studio?

Vonage AI Studio is an intuitive platform designed for both developers and those without a technical background, empowering users to create and implement AI-driven conversational interfaces across multiple channels, including voice, SMS, WhatsApp, and web chat. Its user-friendly drag-and-drop interface allows individuals to craft complex conversational flows without requiring extensive coding knowledge. Among its key features are Natural Language Understanding (NLU) that interprets user intent, Automatic Speech Recognition (ASR) that transforms spoken language into text, and Text-to-Speech (TTS) technology that generates smooth and captivating audio responses. The platform offers seamless integration with numerous APIs and services, facilitating effortless interaction with existing business systems. Additionally, AI Studio provides users with real-time analytics and insights, allowing for the monitoring and enhancement of conversational efficiency. By transitioning from traditional IVR systems to sophisticated natural language speech recognition, companies can deliver a more interactive and human-like customer experience. This cutting-edge strategy not only boosts user satisfaction but also optimizes communication workflows, creating a more effective engagement model overall. In today's fast-paced environment, such innovations are essential for staying competitive and meeting customer expectations.

What is Knovvu Virtual Agent?

Imagine deploying an advanced virtual agent at each point of customer interaction to handle routine tasks, enabling you to concentrate on improving customer experiences. By automating customer service functions, you can offer round-the-clock support to your clients without increasing operational costs. Implementing an additional agent at each customer channel can quickly address straightforward inquiries, allowing your team to focus on more intricate issues. Customer feedback shows that the Knovvu Virtual Agent often saves approximately five full-time equivalent agent positions. Utilizing our unique Speech Recognition (SR) and Natural Language Understanding (NLU) capabilities, the Knovvu Virtual Agent accurately interprets customer intent and responds without needing live agents. With its superior speech recognition accuracy, the Knovvu Virtual Agent adeptly manages basic tasks, enhances self-service options, and cuts down on expenses related to customer service. This forward-thinking strategy not only maximizes resource distribution but also markedly elevates overall customer satisfaction levels. In addition, by streamlining operations, businesses can foster a more responsive environment, benefiting both employees and customers alike.

Media

Media

Integrations Supported

Fluents.ai
WhatsApp

Integrations Supported

Fluents.ai
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vonage AI Studio

Date Founded

2001

Company Location

United States

Company Website

www.vonage.com/communications-apis/ai-studio/

Company Facts

Organization Name

Sestek

Company Location

United Kingdom

Company Website

www.sestek.com/virtual-agent-knovvu

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