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What is Voxco IVR?

Voxco IVR is an advanced interactive voice-response (IVR) survey platform that enables participants to complete recorded surveys using their phone's keypad or by responding to automated prompts. This user-friendly and cost-effective system operates in two distinct modes: the survey mode, where respondents interact through touch-tone inputs, and the messaging mode, which disseminates information to customers regarding satisfaction initiatives. By utilizing Voxco IVR, organizations can enhance their service quality and boost customer satisfaction, as they can reach a large audience with prerecorded messages at any given moment. Moreover, this technology facilitates real-time feedback, allowing businesses to adapt quickly to customer needs.

What is SPLICE Dialog Suite?

SPLICE Software assists companies in developing compelling and efficient communication strategies that align effortlessly with their current operations. With its innovative, patent-pending Dialog Suiteâ„¢, SPLICE guarantees that all customer opt-ins are managed in a way that adheres to legal requirements. The automation of communication processes offered by SPLICE enhances operational efficiency across various scenarios, catering to both incoming and outgoing messages. Additionally, the effectiveness of high-quality communication is highlighted through our acclaimed analytics tools, allowing businesses to measure and understand the benefits clearly. By leveraging these resources, organizations can not only streamline their communication efforts but also drive greater engagement with their audience.

Media

Media

Integrations Supported

Duck Creek Suite
EZLynx
Majesco
Salesforce
Sapiens P&C

Integrations Supported

Duck Creek Suite
EZLynx
Majesco
Salesforce
Sapiens P&C

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voxco

Date Founded

1976

Company Location

United States

Company Website

www.voxco.com

Company Facts

Organization Name

SPLICE Software

Date Founded

2006

Company Location

Canada

Company Website

www.splicesoftware.com

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Consent Management Platforms

Additional Users / Permissions
Automatic Cookie-Blocking
CCPA Compliance
CMS Integration
Cookie Crawling
Design/Branding Customization
Fingerprinting
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design
Subdomains Compatibility
Tag Manager Integration
Whitelabel Solution

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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