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What is Voxie?

Connect with your customers swiftly by dispatching tailored messages that resonate with your brand and its offerings. Such communications will not only foster engagement but also boost repeat sales significantly. By customizing the content based on customer interactions, you can enhance the relevance of your outreach. Remarkably, triggered emails can yield up to ten times the revenue compared to conventional methods. Furthermore, by implementing strategies such as cross-selling and upselling, you can elevate repeat purchase rates by 23%. Crafting a memorable, personalized experience will also amplify word-of-mouth and encourage social sharing among your audience. Voxie seamlessly integrates with any Customer Relationship Management (CRM) system, Point of Sale (POS) solution, loyalty program, and various marketing automation tools. By actively incorporating customer feedback, your brand can forge deeper, more meaningful connections, ultimately increasing customer lifetime value and generating additional revenue. Utilizing AI technology and targeting segments with an impressive 98% open rate allows you to initiate timely, personalized, and brand-specific conversations. In doing so, you can engage with your audience more effectively and at scale, achieving a response rate exceeding 50%. This approach not only enhances customer satisfaction but also strengthens brand loyalty over time.

What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

Media

Media

Integrations Supported

Clover
Genesys Cloud CX
Magento
Meevo
NICE CXone Mpower
OpenTable
RingCentral RingCX
STX
Salesforce
SalonBiz
Shopify
SpiceX

Integrations Supported

Clover
Genesys Cloud CX
Magento
Meevo
NICE CXone Mpower
OpenTable
RingCentral RingCX
STX
Salesforce
SalonBiz
Shopify
SpiceX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voxie

Date Founded

2018

Company Location

United States

Company Website

www.voxie.com

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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