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What is Vyopta?

Vyopta transforms the approach IT teams and users take towards managing collaboration-related issues, guaranteeing fluid collaboration from any geographical point. With its real-time monitoring capabilities, quality experience evaluations, proactive alerts, and automated reporting features, the platform provides an integrated perspective on workspace performance and usage. This fosters safe and effective operations while optimizing investments in technology and real estate. By offering immediate access to user engagement metrics and quality intelligence, it boosts employee productivity, engagement, and well-being, giving organizations a detailed overview of their hybrid collaboration environments. The platform ensures visibility across major platforms including Microsoft 365, Zoom, Cisco, and Google Workspaces, which enables teams to identify potential challenges in quality and reliability. Additionally, the incorporation of intelligent diagnostics greatly reduces troubleshooting times, leading to quicker resolutions. Furthermore, it includes room analytics to evaluate space usage and assesses meeting equity among different teams and individuals, assisting organizations in identifying and eliminating unproductive meeting behaviors. This comprehensive approach not only empowers organizations to refine their collaboration strategies but also significantly improves overall operational efficiency and teamwork dynamics. As a result, companies can create a more conducive environment for innovation and collaboration.

What is Salesforce Agentforce Service?

Agentforce Service by Salesforce is an AI-enhanced CRM platform built to transform customer service operations. Previously known as Service Cloud, it integrates conversational AI, automation, and real-time data into one unified system. The platform connects every service touchpoint, from contact centers to field operations. AI-powered agents deliver proactive, personalized support and suggest next-best actions to representatives. The Service Console provides a centralized command center for managing cases, incidents, and workflows. Knowledge management capabilities ensure AI-generated responses are grounded in trusted information. Automation tools streamline onboarding, case resolution, and policy compliance. Slack integration enables real-time collaboration and swarming directly from the console. Incident management tools help detect potential issues before they escalate. Self-service portals reduce case volume while empowering customers. Advanced analytics measure performance and optimize resource allocation. Agentforce Service enables organizations to become agentic enterprises by blending human expertise with intelligent AI at scale.

Media

Media

Integrations Supported

Amp Impact
Beamible
CT Mobile
Collate
CrewHu
Genesys Cloud CX
Help Desk Migration
INSIDE
Mopinion
Neuron7
PeakCommerce
Planyo
Playable
Project Online
Pypestream
Quip
Spinify
THRON
Velaro
inSided

Integrations Supported

Amp Impact
Beamible
CT Mobile
Collate
CrewHu
Genesys Cloud CX
Help Desk Migration
INSIDE
Mopinion
Neuron7
PeakCommerce
Planyo
Playable
Project Online
Pypestream
Quip
Spinify
THRON
Velaro
inSided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$75.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vyopta

Date Founded

2007

Company Location

United States

Company Website

www.vyopta.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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