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What is WEB-key?

Utilize our top-tier biometric platform to bolster identity security and facilitate access for both enterprises and nations around the globe. Crafted with a strong focus on regulatory compliance, BIO-key's offerings are tested by NIST and built on a foundation of integrity. This comprehensive multi-tenant enterprise biometric management system is powered by one of the most accurate and scalable biometric engines available today. We offer APIs for our WEB-key and other biometric solutions, allowing for seamless integration into your existing applications or environments. Moreover, BIO-key provides a selection of Microsoft-certified Windows Hello USB scanners that are compatible with Windows Hello and Windows Hello for Business, in addition to our WEB-key biometric platform and PortalGuard MFA/SSPR, along with various other recognized scanner brands. Adopting these solutions can greatly alleviate user frustration, reduce downtime, and lower the number of help desk requests, while also exploring hybrid approaches as alternatives. This becomes particularly crucial for facilitating secure access for remote workers, home-based employees, contractors, business partners, and other authorized external users who all rely on passwords for their authentication needs. Furthermore, our platform enables organizations to navigate the complexities of modern security challenges with ease, enhancing overall operational efficiency.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX
Microsoft 365

Integrations Supported

Genesys Cloud CX
Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BIO-key

Date Founded

1993

Company Location

United States

Company Website

www.bio-key.com/biometric-identity-solutions/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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Categories and Features

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