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What is WIT Conversation Platform?

In the rapidly changing landscape of today's economy, companies are increasingly utilizing digital communication methods. A significant trend is the growing preference for messaging, which is more convenient and cost-effective than traditional phone calls. This mode of communication allows for instant, 24/7 dialogue; however, to achieve optimal efficiency, automation is essential. The role of a graphic designer is vital in crafting effective conversation flows, and incorporating language translation capabilities broadens accessibility for users. There is also an answering machine that can handle typical questions and supports 21 different languages. Additionally, it can easily integrate with various business systems and ensure connectivity across multiple platforms. Each chatbot functions as a distinct container, which allows for personalized interactions tailored to specific needs. To maintain high standards, monitoring tools are in place to oversee interactions conducted by software agents. A straightforward graphical builder aids users in creating automated dialogues, complemented by pre-built integrations with third-party tools and live chat services. Moreover, the system includes a unique, patent-pending model for an FAQ knowledge base that upholds total privacy for customer engagements. This all-encompassing solution also features an array of AI functionalities, such as natural language processing (NLP), natural language understanding (NLU), language detection, and sentiment analysis, all designed to improve user experience and foster engagement. Consequently, businesses can cultivate stronger connections with their customers through these innovative digital communication strategies, ultimately leading to enhanced customer satisfaction and loyalty.

What is NLX?

Develop outstanding interactions across voice, chat, and multimodal channels with a platform that combines ease of use and sophisticated design. Utilize a single bot to engage users across various communication formats while adapting the messaging to fit each channel's unique characteristics. Eliminate doubt and boost your assurance through detailed analytics and alert systems. Deploy bots in chat, voice, and through our innovative multimodal technology to deliver unmatched customer experiences. Conversations by NLX offers a comprehensive no-code approach for crafting, overseeing, and evaluating all customer interactions from a unified platform. This solution allows brands to effortlessly create customized voice, chat, and multimodal experiences in one cohesive environment. Furthermore, with built-in reporting and analytical tools, teams can enhance conversations using real-time customer feedback, both qualitative and quantitative, leading to ongoing improvements in the customer journey. By consolidating these functionalities, brands are better equipped to adapt quickly and effectively to evolving customer demands. Ultimately, this enhances both customer satisfaction and brand loyalty over time.