Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • MeridianLink Opening Reviews & Ratings
    62 Ratings
    Company Website
  • North One Reviews & Ratings
    5,043 Ratings
    Company Website
  • SBS Banking Platform Reviews & Ratings
    29 Ratings
  • QuickFee Reviews & Ratings
    2 Ratings
    Company Website
  • NaviPlan Reviews & Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,568 Ratings
    Company Website
  • SiteKiosk Reviews & Ratings
    25 Ratings
    Company Website
  • Predict360 Reviews & Ratings
    18 Ratings
    Company Website
  • Banker's Dashboard Reviews & Ratings
    6 Ratings
    Company Website
  • BLAZE Reviews & Ratings
    6 Ratings
    Company Website

What is WWS ATM?

WWS ATM emerges as a holistic ATM management solution that not only reduces operational and technological costs but also improves system uptime and accelerates the launch of new services. It can be easily deployed on a variety of WOSA/XFS compliant ATMs, cash deposit machines, cash recyclers, and kiosks. Designed using a scalable 3-tier client-server architecture, it leverages advanced web technologies for optimal performance. Additionally, ATM services are coordinated from a centralized hub, facilitating straightforward implementation across different vendors and models. Each ATM unit is integrated with the Smart Client application, ensuring that all essential local workflows are in place for seamless operation, even when unattended. The powerful operational framework of the Smart Client, paired with centralized management, gives WWS ATM a notable edge over both "thin-client" and "fat-client" alternatives. This adaptability and reliability render WWS ATM a compelling option for businesses aiming to enhance their ATM network management. Furthermore, organizations can benefit from the streamlined processes and improved service delivery that WWS ATM provides, making it a strategic investment for the future.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Cisco Jabber
Daisee
Dynamics Telephony
Empirix

Integrations Supported

Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Date Founded

2009

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/wws-atm/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

K3A Reviews & Ratings

K3A

KAL

Popular Alternatives

Kalignite Reviews & Ratings

Kalignite

KAL ATM Software