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What is WWS ATM?

WWS ATM emerges as a holistic ATM management solution that not only reduces operational and technological costs but also improves system uptime and accelerates the launch of new services. It can be easily deployed on a variety of WOSA/XFS compliant ATMs, cash deposit machines, cash recyclers, and kiosks. Designed using a scalable 3-tier client-server architecture, it leverages advanced web technologies for optimal performance. Additionally, ATM services are coordinated from a centralized hub, facilitating straightforward implementation across different vendors and models. Each ATM unit is integrated with the Smart Client application, ensuring that all essential local workflows are in place for seamless operation, even when unattended. The powerful operational framework of the Smart Client, paired with centralized management, gives WWS ATM a notable edge over both "thin-client" and "fat-client" alternatives. This adaptability and reliability render WWS ATM a compelling option for businesses aiming to enhance their ATM network management. Furthermore, organizations can benefit from the streamlined processes and improved service delivery that WWS ATM provides, making it a strategic investment for the future.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Integrations Supported

Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Auriga

Date Founded

2009

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/wws-atm/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Banking

Not specified

Categories and Features

Call Center

Not specified

Customer Service

Not specified

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