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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is Blend?

Secure a more prosperous financial future effortlessly by leveraging cutting-edge digital lending solutions specifically designed for mortgages and consumer banking. Access crucial engagement metrics through easily obtainable reports, which empower you to make informed strategic choices based on comprehensive data while sharing important insights across your organization. Improve conversion rates and customer satisfaction by offering seamless lending experiences that span digital platforms, phone services, and in-branch interactions. Equip loan officers with the tools they need to focus more on attracting new clients and serving as trusted advisors. Optimize your operations by automating repetitive tasks to eliminate approval delays and ensure swift closings, thereby increasing your overall loan capacity. Develop integrated customer journeys that promote growth, enhance productivity, and reinforce customer relationships. Take advantage of an extensive network of technology, data, and service providers to deliver impeccable customer experiences, while also tapping into the strengths of our vast ecosystem to improve overall efficiency. Ultimately, this approach prepares you to adeptly navigate the continuously changing landscape of lending and stay ahead of the competition. By embracing these strategies, you can build a resilient foundation for future success.

Media

Media

Integrations Supported

BNM360
Coalfire
ConformX
Cyber360
Docusign
Encapture
Finicity
Flueid
Google Maps
Kinective Bridge
LodeStar
Peach Finance
Plaid
Privacy360
SOLEX
Senso
Surefire CRM
User.com

Integrations Supported

BNM360
Coalfire
ConformX
Cyber360
Docusign
Encapture
Finicity
Flueid
Google Maps
Kinective Bridge
LodeStar
Peach Finance
Plaid
Privacy360
SOLEX
Senso
Surefire CRM
User.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Blend

Date Founded

2012

Company Location

United States

Company Website

blend.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Loan Origination

Amortization Schedule
Audit Trail
Closing Documents
Compliance Management
Customer Database
Digital Signature
Document Management
Fee Management
Loan Processing
Online Application

Loan Servicing

Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans

Mortgage and Loans

Amortization Schedule
Client Database
Closing Documents
Commercial Mortgages
Contact Management
Credit Reporting
Customer Statements
Document Management
Electronic Applications
Government Loans
Loan Origination
Loan Servicing
Pipeline Management
Pre-Qualification
Refinance Management
Residential Mortgages

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