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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is Corillian Online?

The availability of digital banking services through online platforms and mobile applications is crucial for improving customer satisfaction and maintaining the relationships established during in-person interactions. By leveraging Fiserv's Corillian® Online and Mobiliti™ solutions, your organization can offer intuitive functionalities, including bill payment and money transfer options, all within a cohesive ASP framework. These all-encompassing and readily deployable solutions give you the ability to provide effective and cost-efficient digital banking experiences. With features such as integrated functionalities, ongoing updates, and self-service options, you can effortlessly address and exceed customer expectations while remaining competitive in the swiftly evolving digital arena. Both solutions are strategically designed to enhance profitability and promote digital interaction, appealing to users who value convenience, speed, and simplicity. Furthermore, Fiserv's extensive resources and expertise grant you the flexibility to tailor these solutions to meet your institutional requirements. This level of adaptability is essential for ensuring your organization's success in a financial landscape that is increasingly dominated by digital transformation. Additionally, embracing these advanced tools positions your institution not only to meet current market demands but also to anticipate future trends in customer preferences.

Media

Media

Integrations Supported

ALLDATA
ARGO

Integrations Supported

ALLDATA
ARGO

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Fiserv

Date Founded

1984

Company Location

United States

Company Website

www.fiserv.com/en/solutions/customer-and-channel-management/online-banking-solutions/corillian-online.html

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

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