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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is FIS Global FX?

A sophisticated online platform has been developed for clients to manage their foreign exchange (FX) payments and trading operations effectively. In today's highly competitive foreign exchange environment, financial institutions are under pressure to deliver top-notch FX payment solutions and trading experiences to their corporate clients while adeptly managing FX risks and refining their processes to grow their client base. Enhance the FX journey for your customers with features that include real-time trading, efficient payment processing, and comprehensive risk management tools. FIS® Global FX emerges as a robust FX solution that features an external portal, empowering customers and their related entities, such as branches and online services, to conduct their FX trades effectively. This platform is designed to integrate smoothly with central treasury functions, core banking infrastructures, and liquidity management systems, thereby reducing risk, improving communication, and increasing overall operational efficiency. It also facilitates FX trading and payment services for a diverse range of customers and branches, offering customized views and permissions for each client to ensure a tailored and effective user experience. By implementing this cutting-edge system, banks can not only elevate their service offerings but also adapt swiftly to the ever-evolving dynamics of the FX market, ultimately fostering stronger client relationships.

Media

Media

Integrations Supported

Infinant Interlace Platform

Integrations Supported

Infinant Interlace Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

FIS

Date Founded

1968

Company Location

United States

Company Website

www.fisglobal.com/products/global-fx

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Currency Exchange

Analytical Reporting
Client Management
Custom Account Statements
Data Backup Scheduling
For Money Exchanges
Margin Management
Market Data Access
Position Management
Real Time Currency Quotes
Real Time Tracking
Transaction Management

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