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What is WWS Greaeter?

Bank branches are experiencing a notable shift from traditional service models to more automated business centers. Auriga's WWS Greæter is an innovative tablet application designed specifically for branch staff as they evolve from managing transactions to facilitating customer interactions. This transformation in the banking sector is driven by a clientele that is becoming more empowered through digital technologies, the swift growth of secure and reliable digital service offerings, and the relentless pursuit of enhancing customer satisfaction while optimizing sales opportunities at each engagement. The integration of sophisticated self-service kiosks in branches enables financial institutions to significantly reduce the burden on tellers by streamlining routine, low-value transactions. As branch employees adapt to this new environment, they face the challenge of balancing the need to drive high-value product sales with customers' increasing demands for a more enjoyable and enriching banking experience. Therefore, effectively navigating these changes is essential for sustaining a competitive edge in today's banking landscape. The ability to embrace technology and evolve service models will ultimately dictate the future success of these financial institutions.

What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

Stackpile

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-greaeter/

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Categories and Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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