Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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WaitWell
WaitWell is built to reduce wait times and service friction in high-volume environments. The platform enables organizations to coordinate appointments and walk-in traffic through a secure, scalable system. Customers can engage through QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions in natural language, explains available services, and routes customers into the correct line or appointment path. Customers receive live queue updates and AI-powered wait time forecasts that set clear expectations before arrival.
WaitWell includes strong real-time reporting and operational visibility. Waillo Insights builds on this foundation by enabling managers to ask plain-language questions of their data, helping them identify trends, uncover bottlenecks, and refine staffing decisions. With integrated payments, an extensive API library, and HIPAA and SOC 2 compliance, WaitWell provides a flexible foundation for efficient, reliable service delivery across one or many locations.
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iStaff
iStaff delivers a staffing software solution that incorporates business intelligence tailored specifically for staffing agencies that manage daily and weekly payroll, skilled labor, medical staffing, and PEO services; it offers features such as applicant tracking and robust payroll management systems. Understanding metrics related to staffing companies is vital as they uncover avenues for both achievement and obstacles. Key Performance Indicators (KPIs) are indispensable for staffing agencies, revealing how each branch within the organization performs and illuminating the reasons behind successes or challenges in a multi-office setup. The Business Intelligence platform from iStaff empowers its clients with valuable insights that enhance decision-making for their operations. With engaging graphs and charts, users can swiftly evaluate branch profitability, pinpoint which KPIs need improvement, and identify those that excel, streamlining the process of determining the most effective strategies. Furthermore, this analytical capability nurtures a more profound comprehension of the staffing business's overall health, enabling leaders to adapt and flourish in a competitive landscape, while also fostering an environment of continuous improvement and strategic growth.
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Staffing Referrals
Staffing Referrals offers an automated referral management system designed exclusively for the recruitment sector, transforming your entire team into effective recruiters. By digitizing your referral program, your brand ambassadors can promote your company effortlessly. Additionally, Staffing Referrals collaborates with leading staffing agencies across various industries, including IT, healthcare, industrial, light clerical, marketing, creative, and administrative sectors, ensuring a comprehensive approach to talent acquisition. With this innovative platform, organizations can harness the power of their workforce to enhance recruitment efforts and attract top talent.
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