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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is FlexShift?

Managing employee turnover, sick leave, and vacation requests can make it challenging to maintain a consistent workforce. In response to this issue, we introduced FlexShift, a dynamic staffing solution specifically designed for businesses experiencing variable shift demands. This comprehensive platform enables you to swiftly hire temporary workers when your team is short-staffed, while also allowing you to coordinate shift schedules for your current employees seamlessly. Unlike traditional staffing agencies that often charge exorbitant fees and pay their workers minimal wages, our service operates with a modest 15% markup on each hour worked, leading to reduced expenses for your organization and improved compensation for our workers, benefiting both clients and employees alike. FlexShift serves a dual function: one part dedicated to employee scheduling and the other focused on providing immediate access to pre-screened temporary personnel. On one hand, you can efficiently craft schedules for your team, and on the other, you can swiftly address any staffing shortages with qualified temporary workers. Every FlexTemp goes through an extensive vetting process and is fully insured, with regular audits conducted to ensure we consistently meet your temporary staffing requirements effectively. This forward-thinking approach not only streamlines staffing but also cultivates a more adaptable workforce, allowing businesses to respond to evolving demands with confidence. By employing FlexShift, companies can navigate workforce challenges more effectively, enhancing overall operational resilience.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

Stackpile

API Availability

Has API

API Availability

Has API

Pricing Information

$10000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

FlexShift Software

Company Location

United States

Company Website

www.flexshift.com

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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