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What is Waitwhile?

Waitwhile is an innovative platform designed for managing schedules and waitlists, assisting over 20,000 businesses in reducing wait times and enhancing customer experiences. The service addresses various queuing challenges by allowing patrons to check in online, providing real-time wait time updates, and keeping guests informed through SMS and email notifications. Moreover, it offers seamless integration with its robust API, enabling users to customize their experience. The platform allows for unlimited usage with coverage for up to 100 guests annually, ensuring that businesses can efficiently handle their customer flow. This comprehensive approach not only improves operational efficiency but also significantly elevates customer satisfaction.

What is Qminder?

Globally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.

Media

Media

Integrations Supported

CloudShow
Craft CMS
Mailchimp
Salesforce
Stackreaction

Integrations Supported

Gmail
Pipedrive
Slack
SurveyMonkey

API Availability

API Availability

Has API

Pricing Information

$59.00/month
Free $0
Up to 100 waitlisted guest parties per month

Starter $59 / month ($49 if billed annually)
Up to 1000 guests per month

Business $159 / month ($129 if billed annually)
Up to 10 000 waitlisted guest parties per month

Enterprise- contact us so we can prepare a tailor-made plan for your organization
Free Version
Free Trial Offered?

Pricing Information

$869 per month
Unlimited locations, no implementation fees.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Waitwhile

Date Founded

2016

Company Location

United States

Company Website

waitwhile.com

Company Facts

Organization Name

Qminder

Date Founded

2011

Company Location

United Kingdom

Company Website

www.qminder.com

Categories and Features

Patient Scheduling

Not specified

Queue Management

Not specified

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Reporting/Analytics
Reservations Management
Wait List Management
Waitstaff Management

Waitlist

Not specified

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync

Queue Management

Appointment Scheduling
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

Alerts/Notifications
Badge Management
Document Management
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

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