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What is Walkabout?

Walkabout stands out as the premier field service software tailored for the appliance sector. Born from the experiences of a service repair business, it encompasses all the essential tools required to enhance your business's efficiency, scalability, and modernization. The dedicated Walkabout team provides live support along with comprehensive training resources. As your business evolves, Walkabout is designed to adapt and grow alongside it. You can start utilizing fundamental features and gradually explore more advanced options as needed. My Walkabout serves as an excellent application for technicians to document their tasks effectively. It is crucial for technicians to have the capability to create customer profiles, manage calls, generate purchase orders, and process payments seamlessly. Additionally, technicians can access a customer's history, enabling them to diagnose issues with greater insight. The advanced technology and streamlined workflow offered by the app often leave customers impressed. Ultimately, the My Walkabout App is an invaluable tool for enhancing customer satisfaction and service quality. By leveraging its features, businesses can ensure a more organized approach to service delivery.

What is FieldAx?

FieldAx is a comprehensive field service software solution designed specifically for companies operating in the field service industry. With its advanced enterprise-level functionalities, it enables business tracking from any location. This platform simplifies the management of customer information and communication history, providing a holistic view of all client interactions. Users gain valuable insights into customer engagement strategies and details regarding ongoing deals, ensuring that every aspect of client relations is covered. Furthermore, the report generated offers a thorough overview of any repairs, maintenance, or installations performed by technicians on-site, which can be independently verified by customers or supervisors. Payment details for each invoice can be efficiently managed, including options for credit card transactions and net banking. For those utilizing the enterprise edition, there is the added benefit of configuring online payment gateways such as Stripe, Authorized.net, and PayPal. Additionally, FieldAx empowers field technicians to document their travel and job duration on their devices, allowing this time to be included as a labor charge in the corresponding invoice, streamlining billing processes and enhancing overall efficiency. This comprehensive approach ensures that no detail is overlooked, ultimately facilitating improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

QuickBooks Online
Authorize.Net
PayPal
QuickBooks Accountants
Salesforce
Stripe
Xero

Integrations Supported

QuickBooks Online
Authorize.Net
PayPal
QuickBooks Accountants
Salesforce
Stripe
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

$49.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$35.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Walkabout Software

Date Founded

2003

Company Location

United States

Company Website

www.walkaboutsoftware.com/home

Company Facts

Organization Name

Merfantz Technologies

Date Founded

2012

Company Location

India

Company Website

www.fieldax.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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