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What is Wanclouds AI?

Wanclouds AI is an intelligent platform that offers round-the-clock availability, aimed at simplifying the oversight of cloud and IT infrastructure through conversational AI. This cutting-edge solution enables teams to efficiently monitor, identify problems, and enhance their multi-cloud, on-premises, and hybrid settings using natural language, all while delivering instant insights, automated root-cause analysis, and proactive security and compliance measures. By effortlessly incorporating existing tools, it reduces operational costs while simultaneously increasing productivity and enhancing system reliability. Furthermore, it assists teams in confidently managing intricate environments, ensuring they can adapt and respond to challenges effectively. Ultimately, this platform transforms how organizations approach their cloud and IT management, fostering a more agile and resilient infrastructure.

What is SuperIT?

SuperIT is an AI-powered IT support automation platform that helps IT teams and managed service providers resolve incidents and service requests autonomously, safely, and around the clock. Unlike chatbots, ticketing tools, or simple triage systems, SuperIT is designed to diagnose and fix real IT problems end to end. The platform deploys its own specialized RMM agent across managed devices to collect live telemetry and understand the technical state of each environment. That data is combined with cloud integrations to create a digital twin that represents the current state of users, devices, systems, and configurations. SuperIT also learns the ideal state by analyzing prior tickets, documentation, knowledge bases, runbooks, and support standards to build reusable skills for resolving issues. With current state and ideal state in context, the agent can investigate problems, execute approved actions, follow up with users, document work, close tickets in the PSA, and escalate only when human judgment is required. It integrates with major PSA, RMM, security, identity, backup, cloud, endpoint, documentation, and networking tools, including ConnectWise, Autotask, HaloPSA, Microsoft 365, Intune, Entra ID, Okta, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Fortinet, Cisco Meraki, and many more. SuperIT includes conservative pilot modes, permission inheritance, allowlists, blocklists, approval workflows, tenant isolation, encrypted data handling, full auditability, and portable data exports to keep teams in control. The platform helps reduce level-one workload, shrink ticket queues, improve after-hours coverage, and deliver consistent white-glove support without hiring additional technicians for every new client. It also gives escalated engineers richer context, including hypotheses, evidence, commands run, recommended next steps, notes, statuses, and time entries.

Media

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Media

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Integrations Supported

Integrations Supported

Autotask PSA
Cisco Meraki
ConnectWise PSA
ConnectWise RMM
CrowdStrike Falcon
Datto RMM
Fortinet
HaloPSA
Microsoft 365
Microsoft Entra ID
Microsoft Intune
NinjaOne
Okta
SentinelOne Singularity
Veeam Data Platform

API Availability

API Availability

Pricing Information

$299 per month
Free Trial Offered?

Pricing Information

$595/month

Supported Platforms

SaaS
Windows
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Wanclouds

Date Founded

2015

Company Location

United States

Company Website

www.wanclouds.net

Company Facts

Organization Name

SuperIT

Date Founded

2025

Company Location

Australia

Company Website

superit.ai/

Categories and Features

AI IT Agents

Not specified

Categories and Features

AI IT Agents

Not specified

AI-Powered ITSM Tools

Not specified

IT Service

Not specified

MSP

Not specified

RMM

Not specified

Service Desk

Not specified

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