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What is IBM Watson Speech to Text?

IBM Watson® Speech to Text technology delivers fast and accurate transcription of speech in multiple languages, serving a wide range of uses such as enhancing customer self-service, supporting agents, and conducting speech analytics. You can quickly engage with our advanced machine learning models immediately or customize them to fit your specific requirements. Utilize a Watson-powered virtual assistant to manage common questions in call centers via phone interactions. By analyzing conversation records, call centers can boost efficiency by quickly identifying trends, customer concerns, sentiments, compliance issues, and more. AI-enhanced real-time support can notably improve agent productivity and effectiveness during customer interactions by providing immediate access to relevant documents and internal data. While agents are conversing with customers, Watson continuously watches the dialogue, transcribes it, gathers relevant information from resources, and provides instant responses to the agent, making the service process more efficient. This groundbreaking method not only enhances the overall customer experience but also equips agents with the necessary insights to deliver more knowledgeable answers. As the technology evolves, it promises to further revolutionize how businesses interact with their clients.

What is Canonical AI?

Analyze communication trends and classify results, vital performance metrics, and additional factors. Map out both common and uncommon discussion routes while pinpointing calls that meet specific standards. You can also integrate tailored metrics to track what is most crucial for optimizing the performance of your voice AI system. A key factor to consider in voice AI is the Signal-to-Noise Ratio (SNR), which assesses the quality of the desired audio signal in relation to background noise. A higher SNR indicates clearer audio, while a lower SNR suggests increased interference. Improved SNR, combined with superior audio fidelity, can greatly enhance the precision of automatic speech recognition and natural language processing capabilities. When audio clarity is optimized, your Voice AI system becomes more adept at interpreting user input, thus boosting the chance of successful interactions. Monitoring SNR is essential for making immediate adjustments in audio processing, ensuring optimal performance at all times. In addition, Voice AI Latency, the delay between user input and the AI's response, is crucial for maintaining effective dialogue. Rapid and responsive communication is vital for fostering successful interactions and improving the overall user experience, making it a key area to focus on for further advancements. By prioritizing these aspects, you can significantly refine the efficiency of your voice AI systems.

Media

Media

Integrations Supported

IBM Cloud
IBM Cloud Pak for Applications
IBM Watson

Integrations Supported

IBM Cloud
IBM Cloud Pak for Applications
IBM Watson

API Availability

Has API

API Availability

Has API

Pricing Information

$0.01 per minute
Free Trial Offered?
Free Version

Pricing Information

$0.025 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/cloud/watson-speech-to-text

Company Facts

Organization Name

Canonical AI

Company Location

United States

Company Website

voice.canonical.chat/

Categories and Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Categories and Features

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