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What is WebToffee?

We create cutting-edge, premium products aimed at helping you achieve your goals with greater efficiency, so you can focus on what truly matters in your life. Explore our extensive range of over 20 outstanding applications for WordPress/WooCommerce and Shopify, meticulously designed to tackle the key challenges encountered by online store owners and drive their success. Our all-inclusive package features tools for invoicing and shipping documents, allowing you to effortlessly generate and print PDF invoices, packing slips, and delivery documents directly within WooCommerce. If our plugin doesn't fulfill your expectations, we provide a straightforward full refund within 30 days of your purchase. With a stellar customer base of over 1.5 million globally, we have cemented our position as a trusted leader in the field. Additionally, our abundant resources, including technical documentation, tutorial videos, and guides, empower users to fully leverage the advantages of our products. We are dedicated to ensuring your satisfaction and are here to assist you at every stage of your journey, as we believe in fostering success through collaboration and support. You can rely on us to be your partner in navigating the complexities of online retail.

What is Gladly?

Gladly is the only customer experience platform powered by Customer AI that puts people—not tickets—at the center of every conversation. Built from the ground up for B2C brands, Gladly helps companies deliver radically personal and radically efficient service at scale. World-class brands like Crate & Barrel, Ulta Beauty, and TUMI use Gladly to serve millions of customers with empathy and precision. With every conversation, Gladly empowers teams to drive down operational costs while building long-term loyalty. At the heart of Gladly’s platform is Customer AI—an intelligence layer uniquely designed to understand, serve, and nurture customer relationships. It enables continuous, context-rich conversations across all channels, balancing automation and human connection for unmatched service outcomes. Gladly’s impact is proven: 240 million conversations powered by Customer AI, $510M in cumulative cost savings across customers, and a 65% average increase in CSAT scores. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Media

Media

Integrations Supported

Shopify
5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Guru
Kindo
OmniPanel
Refold
ReturnPro
Thankful
Truto
WooCommerce
WordPress

Integrations Supported

Shopify
5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Endear
Guru
Kindo
OmniPanel
Refold
ReturnPro
Thankful
Truto
WooCommerce
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WebToffee

Date Founded

2019

Company Location

United Kingdom

Company Website

www.webtoffee.com

Company Facts

Organization Name

Gladly

Date Founded

2014

Company Location

United States

Company Website

www.gladly.ai/get-started/

Categories and Features

Consent Management Platforms

Additional Users / Permissions
Automatic Cookie-Blocking
CCPA Compliance
CMS Integration
Cookie Crawling
Design/Branding Customization
Fingerprinting
GDPR Compliance
IAB Compliance
Reporting / Analytics
Responsive Design
Subdomains Compatibility
Tag Manager Integration
Whitelabel Solution

Website Optimization Tools

Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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