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What is Webex AI Agent?

The Webex AI Agent facilitates dynamic and realistic engagements through sophisticated conversational intelligence, significantly improving customer experiences on both voice and digital channels while promoting proactive self-service options. It tailors interactions by understanding unique user needs, preserving user history, and adjusting to preferences instantaneously, ensuring that every individual receives a customized experience. The platform streamlines the process of creating and deploying AI agents, whether they are entirely autonomous and capable of engaging in natural conversations or scripted agents that deliver fixed responses. These AI-powered agents are adept at addressing complex inquiries through seamless integration with back-office systems, ensuring comprehensive resolution of customer issues. Moreover, they are versatile enough to function across various communication platforms, such as voice calls, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. In situations where human intervention is necessary, these agents can smoothly transition to live representatives while transferring all relevant context to ensure a consistent customer experience. With support for over ten languages, the AI Agent effectively eliminates language barriers, enhancing the scalability of customer interactions and contributing to improved satisfaction and efficiency. Additionally, businesses can utilize insights gained from these interactions to continuously enhance their service delivery, leading to a more refined approach to customer care. Ultimately, this technology not only fosters better customer relations but also positions companies to respond swiftly to changing client demands and preferences.

What is AssistLoop.ai?

AssistLoop is an AI chatbot platform that offers businesses a simple way to integrate intelligent, automated customer support into their websites. The platform allows users to build and train custom AI agents using their own data sources, providing personalized, context-aware responses 24/7. With features like customizable chatbot appearance, conversation history for review, and the ability to choose from different large language models, AssistLoop helps businesses deliver outstanding customer experiences while optimizing their support workflows.

Media

Media

No images available

Integrations Supported

Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Webex Contact Center
WhatsApp

Integrations Supported

Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Webex Contact Center
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webex

Date Founded

1995

Company Location

United States

Company Website

www.webex.ai/ai-agent.html

Company Facts

Organization Name

AssistLoop

Company Location

United States

Company Website

assistloop.ai

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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