Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sendbird Reviews & Ratings
    126 Ratings
    Company Website
  • Jotform Reviews & Ratings
    6,404 Ratings
    Company Website
  • Vertex AI Reviews & Ratings
    726 Ratings
    Company Website
  • Stack AI Reviews & Ratings
    18 Ratings
    Company Website
  • LM-Kit.NET Reviews & Ratings
    16 Ratings
    Company Website
  • Enterprise Bot Reviews & Ratings
    23 Ratings
    Company Website
  • Google AI Studio Reviews & Ratings
    9 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    140 Ratings
    Company Website
  • kama DEI Reviews & Ratings
    8 Ratings
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website

What is Webex AI Agent?

The Webex AI Agent facilitates dynamic and realistic engagements through sophisticated conversational intelligence, significantly improving customer experiences on both voice and digital channels while promoting proactive self-service options. It tailors interactions by understanding unique user needs, preserving user history, and adjusting to preferences instantaneously, ensuring that every individual receives a customized experience. The platform streamlines the process of creating and deploying AI agents, whether they are entirely autonomous and capable of engaging in natural conversations or scripted agents that deliver fixed responses. These AI-powered agents are adept at addressing complex inquiries through seamless integration with back-office systems, ensuring comprehensive resolution of customer issues. Moreover, they are versatile enough to function across various communication platforms, such as voice calls, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. In situations where human intervention is necessary, these agents can smoothly transition to live representatives while transferring all relevant context to ensure a consistent customer experience. With support for over ten languages, the AI Agent effectively eliminates language barriers, enhancing the scalability of customer interactions and contributing to improved satisfaction and efficiency. Additionally, businesses can utilize insights gained from these interactions to continuously enhance their service delivery, leading to a more refined approach to customer care. Ultimately, this technology not only fosters better customer relations but also positions companies to respond swiftly to changing client demands and preferences.

What is Lorikeet?

Lorikeet is a cutting-edge AI support agent designed to address complex customer service issues by utilizing workflows that mirror those of human agents. Unlike basic AI chatbots limited to answering straightforward questions, Lorikeet’s innovative architecture allows it to perform tasks that closely resemble human abilities, thus enabling businesses to improve their support services without the necessity of increasing their staff. This AI system integrates seamlessly with existing support frameworks, leveraging help centers, resource documents, and standard operating procedures to furnish accurate and contextually relevant responses. It engages with customers only when it has sufficient context and escalates matters to human representatives as needed, ensuring that all interactions are appropriate and confident. Lorikeet skillfully manages complicated, multi-step processes, gathering information, making judicious choices, collaborating with internal teams when necessary, and nurturing conversations that feel natural, all while ensuring a high degree of reliability. By harnessing its advanced features, Lorikeet not only streamlines operational processes but also boosts customer satisfaction by delivering prompt and effective assistance. Furthermore, this innovative solution represents a significant leap forward in the application of AI in customer support, showcasing the potential for technology to enhance human-like interactions in a business environment.

Media

Media

Integrations Supported

Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Front
HubSpot CRM
Intercom
SendGrid
Shopify
Slack
Stripe
Sunshine Conversations
Twilio
Webex Contact Center
WhatsApp
Zendesk

Integrations Supported

Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Front
HubSpot CRM
Intercom
SendGrid
Shopify
Slack
Stripe
Sunshine Conversations
Twilio
Webex Contact Center
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$500 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webex

Date Founded

1995

Company Location

United States

Company Website

www.webex.ai/ai-agent.html

Company Facts

Organization Name

Lorikeet

Date Founded

2023

Company Location

Australia

Company Website

www.lorikeetcx.ai/

Categories and Features

Categories and Features

Popular Alternatives

VoAgents Reviews & Ratings

VoAgents

VoAgents.ai

Popular Alternatives