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What is Websays?

With Websays Alerts, you can rest assured that no notable mentions of your brand on social media will go unnoticed. This feature, paired with a continuous overview of online discussions, is essential for effectively navigating crises or monitoring various campaigns. Websays promptly alerts you to any unexpected increases or decreases in activity, discussions by influential figures, or other significant events related to your brand. The Websays Clippings feature provides a clear, organized summary of what is being said about your brand across a multitude of platforms, such as social media, news sites, blogs, reviews, and forums. Moreover, with real-time metrics, you can easily assess key elements like your brand's popularity, reach, impact, loyalty, and overall sentiment. In addition, Websays Communities presents community insights in a visually engaging cluster graph format. This real-time visual depiction shows how discussions surrounding a specific brand or topic change over time, revealing who is generating mentions and who is being discussed, thus allowing you to uncover rich patterns of behavior and engagement within your audience. Consequently, this holistic approach ensures you are always up-to-date and prepared to manage your brand's online presence proactively, enhancing your capacity to strategize effectively in the digital landscape.

What is Lucidya?

Lucidya is an innovative platform tailored for optimizing customer experiences, designed to help organizations understand, manage, and improve interactions with customers in the digital landscape by utilizing real-time data and advanced analytics. This solution enables brands to monitor customer conversations, evaluate sentiment, and extract actionable insights from various platforms such as social media, customer feedback, and online content, thereby facilitating a more profound understanding of consumer behavior, preferences, and market trends. By combining artificial intelligence with natural language processing, it provides accurate sentiment analysis that caters to multiple Arabic dialects, allowing businesses to capture context and meaning with remarkable precision. Furthermore, it offers instant intelligence through alerts and detailed dashboards, empowering teams to promptly tackle new challenges, meet customer expectations, and mitigate reputational risks while maintaining consistent communication across all channels. In essence, Lucidya stands out as an essential tool for businesses aiming to refine their customer experience strategies, ultimately leading to stronger customer relationships and increased loyalty.

Media

Media

Integrations Supported

Facebook
X (Twitter)
Instagram
Microsoft Excel
WhatsApp

Integrations Supported

Facebook
X (Twitter)
Instagram
Microsoft Excel
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

€400 per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Websays

Date Founded

2011

Company Location

Spain

Company Website

websays.com/en/social-listening-tool

Company Facts

Organization Name

Lucidya

Date Founded

2016

Company Location

Saudi Arabia

Company Website

www.lucidya.com

Categories and Features

Categories and Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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